Ahmed El Diwany

Part time instructor for Human Resources Management

Coach and support employees on day to day concerns, career matters, and any arising conflict within their team; handle their grievances in compliance with the Company policy and Local Labor Law

 Perform field visits to keep an open communication channel with shop employees and management

 Support employees and managers during performance review and maintain the appraisal system

 Conduct assessment programs to identify potential employees for promotion and classify gaps on skill set

 Develop personal development plans in line with the employee performance appraisal and assessment results in order to improve performance; advise the Training & Development department accordingly and ensure proper monitoring and follow up

 Implement and maintain the Disciplinary action Matrix in line with applicable policies and procedures & labor law, and handle disciplinary issues accordingly

 Conduct seasonal studies on different HR metrics such as company turnover, probationary success,

disciplinary actions, promotional rates and employee satisfaction survey; generate and analyse related reports and suggest action plans accordingly

 Coach managers on conflict resolution, handling employee issues, motivating subordinates and building teams, in order to increase productivity and boost employee morale

 Conduct exit interviews and facilitate the exit process including coordination of final settlement, visa cancellation, etc...

Prepare and present the sales training courses for the assigned area for sales staff up to and including Senior Sales Supervisors, according to training design and scheduling, in order to deliver sales training according to planning.

Generate leads
Cross sell company products
Maintain relationship with customers

Proactively meet customer needs by promoting banking solutions including wealth management solutions via third party specialists.

Management of a portfolio of high net worth customers.

Develop and demonstrate in-depth knowledge and understanding of the markets, banking and wealth management products and services in order to match our offering with client needs

 Managing a portfolio of 150-250 clients with approx. 450Mn EGP
 Acquire New-to-Bank clients, Upgrade existing clients, cross-selling all exclusive products in order to maximize return to the client and generate profits to the bank.
 Follow-up client's balances in terms of out-flows and in-flows
 Serving the client in all banking needs

Executing buying and selling orders from clients with accuracy and efficiency

Giving recommendations about the market

Updated with news and information about both local economy and international economies

Handling Requests of all bank’s Customers.

Cross Selling of all Bank's products (Personal loans, Credit Cards, Deposits, Certificate of Deposits, etc.).

Executing client’s orders with accuracy & efficiency.

Following up with existing retail customers in order to increase their granted facilities of loans and credit cards.

Attracting new customers to increase bank's customer base.

Enhancing the bank’s relation with large corporate clients to benefit from payroll transfers.

Preparing monthly reports of branch sales of all bank's retail products.

Preparing quarterly market scan for competitors existing in the market.

Handling Requests of all bank’s Customers.

Cross Selling of all Bank's products (Personal loans, Credit Cards, Deposits, Certificate of Deposits, etc.).

Executing client’s orders with accuracy & efficiency.

Following up with existing retail customers in order to increase their granted facilities of loans and credit cards.

Attracting new customers to increase bank's customer base.

Enhancing the bank’s relation with large corporate clients to benefit from payroll transfers.

Preparing monthly reports of branch sales of all the bank's retail products.

Preparing quarterly market scan for competitors existing in the market