Customer Service Representative
New Born
Total years of experience :9 years, 0 Months
•Attracts potential customers by answering product and service questions .
•Suggesting information about other products and services .
•Resolve customer complaints.
•Collecting customer information and analyzing customer needs.
•Prepares product or service reports by collecting and analyzing customer information.
•Assisting customers and pushing more sales.
•Developing customers relationship.
•Helping customers to get what they need.
•Dealing with the brand to implement the new modules every season.
•Welcome by greeting customers and offering them assistance.
•Trying to do my best to achieve goals and make the maximum target.
•Directs customers by escorting them to racks and counters suggesting items.
•Follow customer service advice by company.
•Increasing in store sales.
•Answer incoming calls and respond to customer’s emails.
•Management and resolve customer complaints.
•Sell products and place customer orders in the computer system.
•Identify and escalate issues to supervisors.
•Provide product and service information to customers.
•Follow up customer calls where necessary.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Greet customers entering establishments.
•Receive payment by cash and credit cards.
•Weigh items sold by weight in order to determine prices.
•Calculate total payments received during a time period, and reconcile this with total sales.
Bachelor of Commerce – Division of Accounting – TantaUniversity.