Group Senior Sales Manager of Wholesale
Makkah Clock Royal Tower A Fairmont Hotel, Raffles Makkah Palace and Swissôtel Makkah
Total years of experience :21 years, 0 Months
In charge for the Wholesale team, acting as Asst. Group Director of Wholesale and reporting to the Director of sales and Marketing
Responsible for all Account management of key accounts & development of the sales opportunities. This includes end-to-end management of accounts logistically, operationally and financially to establish and maintain lasting favorable relations with all customers
- Oversee the preparation of sales promotions and broadcasts and actively follow up sales opportunities
- Working with the management of 3 hotels to develop and implement strategic and tactical sales plan across our hotels portfolio and all market area
- Local & international market research & Market Intelligent
Purpose: To manage and assist the Bank staff to promote and sell our policies
Accountability & Commitment: Responsibility; Display Initiative, Take on new assignments with enthusiasm
Report: Control and report on regular basis and according to defined rules, by a Direct line responsibility to the Head of Corporate Sales and the Sales Manager
Adaptability/Creativity: willing to stretch; Generate new ideas; Accept and contribute effectively to change.
Teamwork: Ability to work effectively with people for common goals; Accept and give opinion freely, etc.
Decision Making/Judgment: Take informed decisions; Take business rationale into account in decision making.
Achievement drive: Set high standards; Strive for Improvements; Overcome obstacles; Self-Motivation.
Leading and Developing others: Manage, Organize, Assist, Coach, the branches staff in their marketing efforts to sell corporate life insurance products.
Service Quality: Pro-actively act to add value and ensure that branches staff meet customer’s expectations and always these expectations are clearly established and met
Sales: Pro-actively assist the branches staff to pursue major selling opportunities and to prepare for implementing sales processes, Conducting sales interviews and negotiations
Standards of Performance: Detail personal targets and business quality levels, All branches represented to achieve target (quantity and quality)
Main Achievements:
• Acting as the Head of Corporate Sales for Recruiting, Training and Supporting sales team
• Member of the H.R Committee
• Permanent Member of the Bancassurance Committee
• Provide regular training courses to encourage new sales staff and managers.
• Support branch managers to sell corporate insurance products in the outside calls
• Attend districts meetings to develop good and efficient relations with the managers of the branches.
Planning and organizing in day-to-day approach; Analyze options and approach; Manage Time well
Understand personal sales performance to design a suitable sales activity plan and determine work methods to achieve objectives
Periodically review own service performance against required service standards
Identify opportunities to sell additional banking products whilst conducting Mini / full Fact-Finds, which will result in both increase in branch sales volumes and a strengthening of business
Monitor the activities of staff to ensure that all formal processes are adhered to and customer standards and expectations are consistently met
Organize regular sales meetings with the branch staff in respect with a predefined agenda and methodology so that to develop a team spirit
Closely monitor the implementation and results brought by key tools such as the Incentive scheme for the bank staff, the Allianz Championship, Marketing tools and Marketing Plans (as available)
Ensure that the branch staff sells without overselling, or creating unrealistic expectations about product and price
Obtain a commitment from the branch staff to explain to prospects subsequent procedures and requirements
Analyze, propose and ensure that the CSOs and Tellers are generating qualified referrals from satisfied customers
Main Achievement:
• Member of the steering Bancassurance Committee
• Top Achiever and Top producer QI 2008
• Winning a 7 Stars Club Contest of the unit for 2007 (as the 2nd one)
• Top Producer QIII 2007
• Wining Contest of the Team QI 2007
• Wining Contest of the Unit QIIII 2006
Main Achievements:
· Contribute to the evaluation of proposed changes to services, products, systems, and Hire target number of agents
· In Charge of improving internal operational processes to make sure they can absorb the
expected increasing in the business
· Deliver regular training Courses to branch managers on analyzing management information
reports and action planning
· Responsible for the review and amendment of the internal staff performance.
· Building an information system linking the sections to following up the staff performance on a
daily bases
· Achieve monthly revenue target for sales and unites
· Contact person between the 6 branches and High Management in terms of all
Operations/Planning Issues
· Maintain consistent work performance whilst under pressure
· Provide frequent feedback to high management on team performance
· Execute overall successful sales process
· Strengthen collaborative & productive working relationships and create an atmosphere of trust
and cooperation
· Provide frequent feedback to individuals and branches on performance
· 1996 to 1998 Elmasria Language School in Qatar Passed the Secondary Stage by a Grade of 88% · 1993 to 1995 Elmasria Language School in Qatar Passed the Preparatory Stage by a Grade of 92% · 1988 to 1992 Elseddik Language School Passed the Primary Stage by a Grade of 93%