Director of Operations
Bagel Brands
Total years of experience :16 years, 3 Months
• Impleme nted strategic initiativ es to enhance sales performance and improv e cash flow, driving financial growth and stability.
• Successfully reduced regional turnov er through targeted employ ee engagement and retention strategies, fostering a more stable workforce.
• Identified and mentore d future leaders within the organization, ensuring a pipeline of qualified talent for key positions.
• Created, developed, and executed comprehensiv e operation al plans to streamline processes, increase efficiency, and achieve organizational goals.
• Oversee 10 locations day by day operations, $18 million annual sales, 150 employees.
• District/Region Annual Operating Plan creation and execution.
• Improv e d district profitability by 11% and cash flow by 13%.
• DM of the year and highest ranked in Food Safety and Brand Standard Quarterly Audits
• Develope d the talent pipeline by mentoring employ ees that became store managers, then high performing district leaders.
• Responsibl e for recruiting /hiring /onboarding all General Managers and Shift Leaders.
• Coach and mentor managemen t teams through regular meetings/confe rences calls, P&L reviews, quarterly reviews
• Lowered district turnov er by creating people culture and raised employees morals.
• Direct and execution of operational plans, ensuring restaurants operate business in the most efficient and effectiv e manner possible.
• Ensure area meets or exceeds operational goals for all key perform ance measurements.
• Lead team to maximize sales and profit results.
• Provide support to General Managers during executions of initiatives.
• Multi-unit owner Sales increase
• Profitability improvement by controlling expenses such as labor and food cost Set and analyze business goals and forecast.
• Responsible for recruiting/hiring/onboarding all General Managers and Shift Leaders.
• Performed general office duties and administrative tasks.
• Prepared weekly confidential sales reports for presentation to partners and companys board members. Managed employees payroll and weekly schedule.
• Increased sales by 45% over 4 years by always providing superior service to all customers, building solid team, product availability/quality while following companys guidelines.
• Plan, supervise and coordinate the daily operations of restaurant.
• Exercise supervisory authority over restaurant. Implement training manuals and supervise training of employees. Plan and conduct staff meetings. Confer regularly with staff to coordinate activities, assign and check work, resolve problems, etc. Plan work schedules
• Supervise and assist as necessary with all operations, which may include line set-up and restocking; food preparation, customer service; cleaning and organizing, service and dining area.
• Prepare a variety of administrative/operations reports and records; time sheets, daily staffing reports, inventories, cash reports etc
• Supervise and assist with the processing of daily receipts.