General Manager
THE PALMS BEACH HOTEL & SPA – Kuwait Al Bidaá
Total years of experience :16 years, 9 Months
•Maximize Profitability as well as guest and team member satisfactionEnsure the development and execution of strategic sales and marketininitiatives, Manage the day-to-day hotel operations in keeping with alcorporate and brand standards
•Oversee and develop the sales and marketing strategy, activity anresults. Leads and/or participates in sales and marketing strategy anrevenue meetings. Participate in efforts to secure business, as needed
•Lead executive committee/department heads to ensure overall profiservice and team member satisfaction goals are met or exceeded
•Speak with and responds to guests regarding service challenges
•Hire, supervise, coach, discipline and conduct performance evaluations fodepartment heads and key personnel
•Develop the skills and abilities of direct reports and monitor high potentidepartment heads and team member activity and ensures their growtwithin the company
•Supervise, coach, discipline and conduct performance evaluations fodepartment heads and key personnel.
•Communication with hotel owners regarding results and aligning strategplans for the future development of the hotel
•Generated 120 new key accounts within one year work
•Achieved 115% from my room night target
•Handle the whole market different segments (selected accounts)
•Help DOS&M for Sales Reports, Lead the team in absence of DOS&
•Handle Owner Accounts
study accounting and commerce