Ahmed Eldosoukey, ITSM Consultant

Ahmed Eldosoukey

ITSM Consultant

Alahli NCB

Lieu
Arabie Saoudite
Éducation
Diplôme, E-Business
Expérience
15 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 3 Mois

ITSM Consultant à Alahli NCB
  • Arabie Saoudite - Jeddah
  • Je travaille ici depuis mars 2014

During the massive changes of NCB, I've supported the IT Services Department to build robust flexible processes that helped driving the whole enterprise changes toward the right tracks.
With 10, 000+ Employees in banking sector, the changes are very hard. Despite a long list of challenges, we managed to lead the enterprise to serve the customers to the best way possible from Process & Service Management perspective.

Technology Manager à Youxel
  • Egypte - Le Caire
  • mars 2013 à mars 2014

With a high experience in IT Solutions, I supported Youxel leading a team of innovative engineers to produce high-end Mobile products built on cutting-edge technologies impacting Core business processes with Banking and Governmental sectors.

ITSM Consultant à Hewlett Packard (HP)
  • Arabie Saoudite - Jeddah
  • juillet 2011 à décembre 2011

Deliver Consultancy in the field of IT Service Management to our customers in many fields (Telecom, Banking, Governmental and others). Also, implementing HP BTO solutions satisfying the customer needs and best practices.

ITSM Consultant à Fingerprint Consultancy
  • Egypte - Le Caire
  • août 2009 à juillet 2011

Deliver Consultancy in the field of IT Service Management to our customers in many fields (Telecom, Banking, Governmental and others). Also, implementing HP BTO solutions satisfying the customer needs and the best practices.

Team Leader à Ez-Tech
  • Egypte
  • août 2007 à janvier 2009

Delivering Automatic Control Solutions to Industrial Plants in many fields.

Éducation

Diplôme, E-Business
  • à Information Technology Institute
  • septembre 2009

IT Diploma in E-Business Technologies

Baccalauréat, Computer Engineering
  • à Tanta University
  • juillet 2007

V. Good with Honour

Specialties & Skills

Banking
Service Management
Automatic Control
Consultancy
Scripting
Customer Facing
Presentation
Telecommunications
Presales
Solutions Architecture
Incident Management
Continual Service Improvement
Banking
Change Management
Account Management
Service Design
Configuration Management
Business Development
Problem Management

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

ITIL® V3 Foundation (Certificat)
Date de la formation:
May 2016

Loisirs

  • Chess, Reading, Technology
    ITIL Foundation Certificate, Customer Appreciation Letter from NCB