أحمد الدسوقي, ITSM Consultant

أحمد الدسوقي

ITSM Consultant

Alahli NCB

البلد
المملكة العربية السعودية
التعليم
دبلوم, E-Business
الخبرات
15 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 2 أشهر

ITSM Consultant في Alahli NCB
  • المملكة العربية السعودية - جدة
  • أشغل هذه الوظيفة منذ مارس 2014

During the massive changes of NCB, I've supported the IT Services Department to build robust flexible processes that helped driving the whole enterprise changes toward the right tracks.
With 10, 000+ Employees in banking sector, the changes are very hard. Despite a long list of challenges, we managed to lead the enterprise to serve the customers to the best way possible from Process & Service Management perspective.

Technology Manager في Youxel
  • مصر - القاهرة
  • مارس 2013 إلى مارس 2014

With a high experience in IT Solutions, I supported Youxel leading a team of innovative engineers to produce high-end Mobile products built on cutting-edge technologies impacting Core business processes with Banking and Governmental sectors.

ITSM Consultant في Hewlett Packard (HP)
  • المملكة العربية السعودية - جدة
  • يوليو 2011 إلى ديسمبر 2011

Deliver Consultancy in the field of IT Service Management to our customers in many fields (Telecom, Banking, Governmental and others). Also, implementing HP BTO solutions satisfying the customer needs and best practices.

ITSM Consultant في Fingerprint Consultancy
  • مصر - القاهرة
  • أغسطس 2009 إلى يوليو 2011

Deliver Consultancy in the field of IT Service Management to our customers in many fields (Telecom, Banking, Governmental and others). Also, implementing HP BTO solutions satisfying the customer needs and the best practices.

Team Leader في Ez-Tech
  • مصر
  • أغسطس 2007 إلى يناير 2009

Delivering Automatic Control Solutions to Industrial Plants in many fields.

الخلفية التعليمية

دبلوم, E-Business
  • في Information Technology Institute
  • سبتمبر 2009

IT Diploma in E-Business Technologies

بكالوريوس, Computer Engineering
  • في Tanta University
  • يوليو 2007

V. Good with Honour

Specialties & Skills

Banking
Service Management
Automatic Control
Consultancy
Scripting
Customer Facing
Presentation
Telecommunications
Presales
Solutions Architecture
Incident Management
Continual Service Improvement
Banking
Change Management
Account Management
Service Design
Configuration Management
Business Development
Problem Management

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

ITIL® V3 Foundation (الشهادة)
تاريخ الدورة:
May 2016

الهوايات

  • Chess, Reading, Technology
    ITIL Foundation Certificate, Customer Appreciation Letter from NCB