Ahmed ElFishawy

Establish policies and strategies for main goal which was increasing
profitability and number of branches.
 Build the main department structure (Top management, supply chain
and logistics, finance, procurement and stock control, Doctors and
assistance, quality control complete with audit team, marketing, human
resources).
 Establish an organization structure for all department.
 Hiring top management jobs and training them.
 Upgrade the ERP system.
 Establish short and long term plan
 Responsible for ROI growing and expansions decisions.
 Reporting system and weekly follow up visits to maintain plans and
insure that all department follow the main goals.

In charge of sales Plan, KPI’s, Process, Reports, Forecasting and Dealing
with resellers and big key accounts.
 Responsible for sales team (Starting from hiring, training, areas
assignment, target setting and weekly and monthly visit plans and
performance evaluations and coaching sessions.
 Following up daily team visits activities and following up sales incentive
calls reports.
 Doing full market survey’s regarding opening new markets in gulf and
turkey and Europe.
 Adding new products in our products list.
Preparing and presenting full training for the R&D’s and Production
teams on Kaizen and 5s and Lean Manufacturing and training within
industry.
 Setting marketing plans with marketing team and maintain plans are
fully implemented to achieve higher generated leads ratios.
 Responsible for process enhancement team.

 Restructured old employment positions and duties and responsibilities.
 Five ware houses with no system and no plan for the inventory has been
re-arranged after buying an ERP system to be able to manage the
incoming and outgoing stock .
 Build on stock policies and strategy and safety stock level
 Hiring process for new stock controlling team has been done.
 Training has been done to supply chain team and sales team.
 Marketing plan has been made with an official web site and social media
channels.
 Human resources system has been built and hired an employee to
manage the process

 Lead the team to reach the defined objective and service quality level.
 Perform daily coaching and monitoring for team members.
 Managing team attendance and adherence.
 Monitor the incoming calls to determine if those calls related to a
general problem or not and take the required action.
 Make the shift reports to the call center management and generate new
reports if needed.
 Handle the escalated calls and angry customers.
 Train the new agents on the customer service workflow.
 Create Training Materials
 Manage the call-center daily operation leading up to 180 agent to reach
the requested SL and LCR.
 Acting as a supervisor in the absence of my superiors.