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Ahmed ElFishawy, Supply Chain Manager ( Free Lance Consultant )

Ahmed ElFishawy

Supply Chain Manager ( Free Lance Consultant )·Hamza Group of Pharmacies

Egypt

Master's degree, إدارة الأعمال

Work experience

Total years of experience: 18 years, 0 months

Supply Chain Manager ( Free Lance Consultant )

October 2018 - Present

Hamza Group of Pharmacies

Cairo, Egypt

October 2018 - Present

Establish policies and strategies for main goal which was increasing
profitability and number of branches.
 Build the main department structure (Top management, supply chain
and logistics, finance, procurement and stock control, Doctors and
assistance, quality control complete with audit team, marketing, human
resources).
 Establish an organization structure for all department.
 Hiring top management jobs and training them.
 Upgrade the ERP system.
 Establish short and long term plan
 Responsible for ROI growing and expansions decisions.
 Reporting system and weekly follow up visits to maintain plans and
insure that all department follow the main goals.

Company industry:
Events Management
Job role:
Management

Head of Sales

October 2017 - Present

Edge colours

Cairo, Egypt

October 2017 - Present

In charge of sales Plan, KPI’s, Process, Reports, Forecasting and Dealing
with resellers and big key accounts.
 Responsible for sales team (Starting from hiring, training, areas
assignment, target setting and weekly and monthly visit plans and
performance evaluations and coaching sessions.
 Following up daily team visits activities and following up sales incentive
calls reports.
 Doing full market survey’s regarding opening new markets in gulf and
turkey and Europe.
 Adding new products in our products list.
Preparing and presenting full training for the R&D’s and Production
teams on Kaizen and 5s and Lean Manufacturing and training within
industry.
 Setting marketing plans with marketing team and maintain plans are
fully implemented to achieve higher generated leads ratios.
 Responsible for process enhancement team.

Company industry:
Chemicals Manufacture
Job role:
Administration

Supply Chain Manager (Free Lance Consultant)

August 2023 - August 2024

Katko Masr

Cairo, Egypt

August 2023 - August 2024

 Restructured old employment positions and duties and responsibilities.
 Five ware houses with no system and no plan for the inventory has been
re-arranged after buying an ERP system to be able to manage the
incoming and outgoing stock .
 Build on stock policies and strategy and safety stock level
 Hiring process for new stock controlling team has been done.
 Training has been done to supply chain team and sales team.
 Marketing plan has been made with an official web site and social media
channels.
 Human resources system has been built and hired an employee to
manage the process

Company industry:
Home & Office Furniture
Job role:
Management

Technical Support Team Leader

June 2008 - September 2017

Orange - Egypt

Cairo, Egypt

June 2008 - September 2017

 Lead the team to reach the defined objective and service quality level.
 Perform daily coaching and monitoring for team members.
 Managing team attendance and adherence.
 Monitor the incoming calls to determine if those calls related to a
general problem or not and take the required action.
 Make the shift reports to the call center management and generate new
reports if needed.
 Handle the escalated calls and angry customers.
 Train the new agents on the customer service workflow.
 Create Training Materials
 Manage the call-center daily operation leading up to 180 agent to reach
the requested SL and LCR.
 Acting as a supervisor in the absence of my superiors.

Company industry:
Events Management
Job role:
Management

Education

Cairo Uni

July 2017

July 2017

Master's degree, إدارة الأعمال

Egypt

GPA (rating): Very good

GPA (rating): Very good

• Business Finance diploma • Change diploma • HR diploma • Marketing & Sales diploma • Organization Behavior diploma • Supply Chain diploma • Strategic Management diploma

Faculty Of Commerce

January 2005

January 2005

Bachelor's degree, accounting

Egypt

Skills

Training
Expert
Training
Expert
Negotiation
Expert
Negotiation
Expert
Strategic Management
Expert
Strategic Management
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Stress and Time Management
Expert
Stress and Time Management
Expert
Leadership Skills
Expert
Leadership Skills
Expert
Ability to work under pressure
Expert
Ability to work under pressure
Expert
MS Office
Expert
MS Office
Expert
Communication Skills
Expert
Communication Skills
Expert
Negotiation
Expert
Negotiation
Expert
Problem Solving
Expert
Problem Solving
Expert
People Management
Expert
People Management
Expert
Marketing
Expert
Marketing
Expert
Operation
Expert
Operation
Expert
Training
Expert
Training
Expert
Strategic Management
Expert
Strategic Management
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
English
Expert

Memberships

El Ahly Club

Member

January 2014

Hobbies

  • Music