Assistant Store Manager
Molten Chocolate Café - KSA
Total years of experience :13 years, 9 Months
Contribute to the development and implementation of brand strategy. Establish short, medium, and long-term plans, goals, and policies to ensure business growth.
Analyze and file brand performance sheets including sales figures, P&L, cost, sales margins, and wastage. Forecast future sales and set action plans accordingly to achieve set targets and
improve performance.
Ensure implementation of a set sequence of services in order to offer outstanding customer service levels as per agreed standards. Moreover, to perform table visits regularly and resolve guest complaints.
Ensure food safety standards are met as well as the duly implementation of local laws, and health and safety regulations.
Manage, train, motivate, and evaluates his team properly to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
Plan stock room layout in order to facilitate stock control and sales inventory
Manage Internal Communication with various departments
Ensure store maintenance is up to standards
Oversees the dining area, and supervises food and beverage service personnel by operating policies that he may assist in establishing.
Periodically maintain employee records, and follow up on operating costs.
Works with food and beverage personnel to ensure proper catering and appropriate food handling procedures.
- Dealing with the complaints of guests in restaurants in a friendly and calm manner.
Schedule periodic staff meetings to ensure correct interpretation of policies, and obtain feedback from staff.
Arranging maintenance and repair of equipment and tools for catering areas.
- Predicting the needs of restaurants in terms of materials and personnel on a regular and effective basis.
- Appointing and training service personnel, constantly working to raise their level, solving their problems or delivering them to management.
Adjust costs in line with the agreed-upon staffing budget.
Working directly with customers, to ensure that service personnel has accurate knowledge and understanding of the types of dishes and products being served, and also ensure that they can explain the same to guests.
- Follow up on the stock of materials and tools regularly, and determine the requests on a daily basis to ensure the continuity of the product and service with the necessary quality and standards.
Monitoring the quality of storage and packaging, including food security; To avoid losses.
- Executing any other tasks as requested by the line manager and work needs.
* maintaining core values of the brand
* ensuring superior customer service are maintain
* store operational standards are maintained
* set sequence of service
* communicate customer complaint
* ensure staff are briefed on daily basis
* ensure food safety standard are met as well
* plan stock room layout in order to facilitate stock control
responsibility to ensure the provision of great service and support to restaurant guests.
required to welcome guests by greeting them with a warm smile; take orders from guests and process their payments, as well as respond quickly, and resolve whatever issues customers may have.
involves operating POS (Point of Sales) devices or the cash register to receive payment and applying value-added suggestive selling techniques to sell additional services or products to customers.
responsible for verifying customers’ orders to be sure that they are accurate, as well as preparing and packaging drinks and food products to be delivered to customers.
entail cleaning utensils, counters, and the kitchen and food preparation areas. It also includes cleaning exterior grounds, restrooms, and the dining room.
must ensure that health and safety standards are maintained at the workplace.
ensuring that inventory items are unloaded and stocked appropriately.
prepared to work at multiple workstations as may be assigned by the manager, including the front counter, prep boards, expediter, and Drive-Thru
expected to be a problem solver in the restaurant, and so is expected to assist in resolving issues that may arise between co-workers themselves, or between workers and guests.
One of the most widely used bases for organizing activities in almost every organization is the business function. Business activities are grouped around functions such as production, marketing, finance, personnel, etc... Resulting in the respective department or an area of the business organization. These departments or functional areas are commonly known as the functional areas of business. There is no standard classification of such a sub-system in an organization, but a typical set of functions in a manufacturing organization includes: Production Marketing Finance and accounting Materials and Personnel systems