IT Support Engineer
Odoo
مجموع سنوات الخبرة :4 years, 8 أشهر
- Led the successful implementation of Odoo ERP for a mid-sized manufacturing company, resulting in a 30% increase in operational efficiency and a 20% reduction in production costs.
- Developed custom Odoo modules to automate the sales and inventory management processes, which reduced manual data entry by 50% and minimized errors.
- Streamlined the procurement process by customizing Odoo’s purchasing module, leading to a 25% reduction in procurement cycle time and improved supplier relationship management
- Successfully migrated data from legacy systems to Odoo for a large retail client, ensuring data integrity and continuity, and reducing system downtime by 40%.
- Conducted comprehensive training sessions for over 100 end-users, increasing user adoption rates and reducing support ticket volume by 35% within the first three months post-implementation
- Achieved a 99.9% system uptime by implementing proactive monitoring and maintenance protocols, reducing downtime by 25% over the previous year.
- Implemented a comprehensive cybersecurity strategy, including firewall upgrades and regular security audits, which resulted in a 50% decrease in security incidents.
- Streamlined the ticketing process by integrating a new IT service management tool, which improved response times by 40% and increased customer satisfaction.
My Job included :
• Provisioning and troubleshooting of triple-play services, like Talk, Surf,
Watch i.e. VoIP, Internet, and IPTV.
• Testing & fault finding of access technologies, IPTV & broadband-based
on (GPON, Huawei S33k, CiscoME34)technology, coordinate with various
teams for resolution.
• Managing the VLANS and download/upload speed as per customer’s
requirement.
• Co-ordinate with internal teams, Field support, and various carriers.
• Responding effectively and appropriately to all customer requests and
inquiries.
• Configuring and troubleshooting Cisco, Alcatel, Huawei, and Nokia
devices.
• working with the following NMC tools:
-Secure CRT (Telnet, Configuration Check, etc.),
-Net Cracker (for CM data Management),
-Nortel (To configuration and Management of IP Phone),
-HPSM (To manage TT),
-OBI(To configure IPTV Profile),
-HDM-Home device management(to maintain CPE & ONU configuration
files),
-U-2000(for Huawei-GPON and MDU configuration and alarm monitoring),
AMS Alcatel (for Alcatel configuration and alarm monitoring).
Master of Science in Computer Engineering
Computer Engineering