Sales Executive
Etisalat UAE
Total years of experience :15 years, 3 Months
Sales and Customer Service
Sales supervisor
Sales supervisor
=Sales supervision and enhancements
-Customer delightful and retention
- After Sales Full Support
-Senior Sales smart Devices, Business Solutions, accessories and data lines
-Push Data Product figures
-Apple, Samsung, blackberry, Microsoft, android devices and other smart devices brands customers full support SW, Hardware, technical obstacles and mobile apps support and installation
- Siebel, SAP, Win Cash, CCAt, DSS, CRM Application Trainer and Staff advanced support
-Handsets replacement and repair (apple, Samsung, Huawei, Vodafone)
- DOA devices return, report and approvals
-New Products Lunch Store spoc
-ADSL Technical Support routers configurations, malfunctions and replacement
-Junior staff induction
-Technical Service Desk arrangement
-Remote areas Trainer
-Express store team monitors
-prepare staff Product knowledge enhancement plan
-Head cashier and cash delivery in charge
-Service center spoc
-Shift leader, in charge
-SMC store spoc
-Prepare internal quiz to staff and development plan
-coverage complain requests and follow up
-Technical Support
-Internal Audit and weekly reports
-IP cams front line support and sales
-conduct visits to top value customer for any technical issue, -on site support
-Preparing weekly sales achievement report to hole store staff internally
-Prepare Staff knowledge enhancement plan
-Warehouse control and stock order and consumption request with main warehouse
-Sales team second line support
-Maintain Zero cash Variances on daily operation
-CRM application Advanced support
-3G/4G devices support -Car Tracking technical Support front line
-Senior Sales advisor
-IN person customer services
-High value specialist
-internal head cashier
-Warehouse Supervision
-CRM application advanced user
-Remote stores trainer
-Weekly cash handover
- Ordering QOH VS sales analysis
-Customer complains handling and conducting one to one with staff
-Siebel reports specialist
-In store trainer CRM Applications
-Handling HVC customer complaints.
-Reporting analysis regarding team commitment to their kpi's .
-Managing Warehouse and cash Team.
-Store technical support
-Shift leader responsibilities
-Technical operation spoc
-Outdoor sales and services
-Corporate deals leads and visits
-Internal staff quiz and tests
-Handling incoming customers call (Inquiry, complain, request..etc..) maintaining high standard of customer experience
-Team Conformances and adherence reports
-Internal inquiry team support call center staff in any obstacle related to daily operation
-Blended call center
-Call center inquiry team
-Selling discount card and Premium commercial cards via outbound calls
-Building internal data base for customer contact
- Support customer service for Telemisr product and Mercedes Benz in Egypt
-Support sales and prepaid daily report sales for Suez Canal Area and quantity on hand, buffering quantities needed and long term plan for dealers consumption and request
-fulfill customers orders and maintain high level of service level
Bachelor's degree in accounting