Field Service Rep.
Metlife Alico
Total years of experience :15 years, 10 Months
• Handle key accounts business within MetLife Alico.
• Present and educate new customers for their program usage and any new offers and relevant marketing enhancements.
• Consistently support the customer and manage all required operational process.
• Verify claims and follow the whole payment cycle until invoice issuance.
• Responsible for account financial invoicing and settlements.
Manage any conflicts or disputes that may occur within any account
• Ensure that all internal and external audit controls are in place.
• Liaise effectively with renewal decision where not breaking my company procedure and make the client satisfaction at the same time.
• Supporting the sales executives' representative in preparing the requested data from the clients.
• Ensure that proper Underweighting / Administration controls are in place for meeting growth objecting in production & profitability
Welcome new members and direct platform activity to provide efficient high quality service.
Receive membership forms and payments then enter data and create files into our database.
Follow up the new comer's registration and settle the resort rules and regulations.
Coordinate membership requirement.
Handling all the membership analysis.
Maintaining the filing system.
Process payments from members and check on overdue items and handed it over to financial department.
Receiving any complains from our customers and solve it in professionally way to gain our customer high satisfaction.
One of Top ten nominated employee of the quarter at all over the company