Sales Executive
Qatar Insurance Company (QIC)
Total years of experience :5 years, 9 Months
• Selling company services online and through the branch: issued over 1500 policies in 1 year, and generated sales reports.
• Converting leads, closing profitable deals, and surpassing targets.
• Managed CRM account to address customer inquiries, update records, record customer contacts and information, perform customer follow-ups, and ensure customer satisfaction according to company standards.
• Communicating with cross-functional teams to optimize sales and customer satisfaction.
• Generating daily, monthly, and yearly sales reports as per SOP.
• Negotiating and closing sales deals, achieving set sales targets.
• Keeping an eye on competition and market trends.
• Convinced customers to purchase our products (Car/Personal Loans, Credit Cards, Deposits, ALM), and recorded interactions on CRM.
• Communicated using calls & emails to ensure customer satisfaction.
• Troubleshooted and resolved credit/debit card cases, online banking issues, handled complaints, took suitable action, and ensured customer security.
• Performed bank account transactions, transfers, and requests.
• Was responsible for initial intervention in fraud cases as per SOP.
• Assisted with real estate sales inquiries, and contract renewals.
• Managed calls, emails, & ensured customer satisfaction.
• Communicated with six teams for the benefit of 5900+ apartments.
• Addressed tenant complaints, provided solutions, and information.
• Recorded sales & leasing leads on CRM, and generated maintenance reports.
• Achieved sales targets through proactive selling and effective upselling, fostering loyalty. (Average 55 car rental sales monthly).
• Provided exceptional customer service, resolving issues and promoting additional car rental services for satisfaction.
• Maintained & nurtured customer relationships through communication to strengthen them & close more deals.
• Ensured the condition of our automotive fleet pre & post-rental.
• Comprehensive coursework covering various aspects of the English language, including grammar, syntax, phonetics, and linguistics. • Developed strong written and verbal communication skills through intensive language study and practical application.