ADSL Warehouse coordinator
Vodafone
Total years of experience :17 years, 2 Months
1- ADSL contracts validation & archiving process for inside & outside Cairo teams.
2- Settlement of all visitors team guardianships.
3- Responsible of communication with transportation companies for shipments delivery.
4- Monitoring warehouse stock level.
5- Preparing all warehouse reports (weekly, monthly & yearly).
1- Arrange customer’s appointments.
2- Visit customer’s sites to install ADSL equipment's & activate the service.
3- Visit customer’s sites to solve ADSL technical problems.
Main tasks & duties:
1- Provide the products that match the customer’s needs.
2- Meet customers’ needs by delivering the shop’s offerings and prices.
3- Ensure the availability of products and reviews the stock levels.
4- Deliver great customer experience & ensure customer satisfaction throughout the sales process.
1- Handling customer's activation requests.
2- Communicate with Telecom Egypt to solve work orders problems.
3- Communicate with technicians in assigned zone to handle lines installation in Telecom Egypt exchanges & customer's home visits
Main tasks & duties:
1- Handling customer's complaints through E-mails, trouble tickets & phone.
2- Follow up with customers requested service deactivation trying retaining them.
Main tasks & duties:
1- Handling inbound calls & E-mails related to customers bills.
2- Report global problems to concerned departments.
Main tasks & duties:
1- Handling inbound calls related to consumer services.
2- Achieve monthly targets in Quality & performance indicators
1- Achieve monthly sales quota.
2- Sales indoor & outdoor