Enterprise Marketing – Product Management Section Head (Acting As Unit Manager)
We - Telecom Egypt
Total years of experience :17 years, 3 Months
Roles & Responsibilities:
o Managing as an owner launching Tracking services (Fleet Management, Personal Tracker) with ETIT.
o Managing as an owner launching IoT/M2M tariffs and manage the product lifecycle.
o Managing, as the main stakeholders, the launching of (we) Telecom Egypt Enterprise (corporate) mobile portfolio including Tariffs, M2M and other Enterprise services.
o In charge of managing the enterprise marketing function for all segments in terms of acquiring new accounts through developing the suitable propositions, managing the existing channels and creating new channels with the objective of targeting potential accounts.
o Managing the analysis on the Enterprise Base behavior with the objective of identifying opportunities that would enable us to develop the base and increase both ARPA and ARPU.
o Owning the churn management from all aspects, and managing design, create and implement the retention models in all segments to achieve the customer loyalty and retention and maintain the churn rate in the minimum rates comparing to the market and industry.
o Create a deep understanding of the market, competitors, and opportunities through regular analysis.
o Responsible for preparing Go To Market plans for enterprise products and services, then post launch evaluation
o Prepare the competitive offers to acquire new accounts and penetrate the telecom market.
o Manage all the customized deals through gathering all the customer needs (GSM, Data and all WE Enterprise service) and providing the best price and discounts to be able compete in the market.
o Managing the existing channel with the objective of targeting potential customers.
o Develop a solid understanding of the customers’ needs and behavior's through quantitative and qualitative analysis.
o Budget control and deviations analysis.
o Work closely with stake holders such as sales and sales operations to guarantee that the acquisition channels are operating efficiently
Job Description:
• Support in the development and implementation of TE Data’s marketing plans and policies and procedures to ensure efficient and consistent operations.
• Manage marketing and communication executives and senior staff and coordinate their work to ensure teams produce deliverable against time, budget and quality standards.
• Manage marketing projects/campaigns/initiatives/events/material implementations, agree on work allocation, monitor progress and ensure that agreed project targets and objectives are met.
• Plan the objectives, activities and budgets for each Marketing campaign or project to meet marketing plan requirements.
• Plan, marketing and communication campaigns/retention programs product development initiatives to support development programs.
• Undertake complex analysis, data manipulation and modeling to uncover underlying trends and statistical relationships to provide recommendations and guidance to management.
• Oversee the design and quality assurance of analysis to ensure research results are valid and reliable and conform to standards of excellence.
• Provide recommendations for actions and/or improvements based on the results of data analysis, in order to improve business performance.
• Oversee and monitor the performance of agreed external agencies ensuring that they deliver to agreed parameters, budgets.
• Develop and communicate reports on changes in technology and /or customer requirements, market share and competitor initiatives so that the marketing mix is adapted accordingly.
• Provide technical input to business cases/technical operations to support new products development; or, when technology and /or customer requirements change, suggest ways of adapting/withdrawing service which minimize disruption to the customer.
Job Description:
Formulating Sales department Vision & Mission in cooperation with HR
Presenting Sales department Strategy Map in cooperation with EBU strategic planning
Presenting Sales department tactics plan in cooperation with department divisions
Cascading Sales Targets, KPI’s and yearly objectives in cooperation with Marketing and sales management
Participating in Process/Systems initiatives and enhancements to blast performance
Planning workflow process and setting KPIs and SLAs in cooperation with quality, process and inter-departments, plus monitoring the adherence to these processes and SLAs
Consolidating proposed yearly budget from divisions and working as per a planned mechanism to monitor its consumption
Presenting the sales risk assessment plan as requested from internal audit
Designing and planning reporting scheme / templates as per KPI’s
Highlighting team performance gap and working with divisions as well as HR to overcome this gap within a frame of development plan (performance agreements, PDR requirements)
Calculating team incentives periodically as per incentive plan
Role of key person for all new processes, system rules, business transformation policies and ensuring related knowledge transfer to whole team
Business, Resellers & Special Customers Support Senior
Job Description:
Manage the day - to - day operation, problem -solving hard calls of the team.
Work very closely with team members to solve customer problem needs to understand agent’s problems and weakness.
Train and develop of staff. Motivation, leadership for a team.
Conduct performance appraisal for the team
Compile reports on team`s performance and customer feedback
Offer solutions and suggestions for process and product improvement to management
Handle FTTH (Fiber To The Home) which is a new technology for providing the internet service
Handle hard calls and reporting the complaints
Business, Resellers & Special Customers Support Specialist
Job Description:
Handle VIP cases.
Maintain Customer Satisfaction in all communications with customers.
Perform professional level troubleshooting of customer problems aiming at solving the problems, or properly indicating the source of the problem and forwarding it to the right entity through the right channels.
Handle the corporate and resellers emails received within the SLA time
Handle day-to-day tasks, manage time, prioritize, assigns, and delegate tasks to ensure they get completed within established deadlines.
Job Description:
Technical support to the customers by solving any technical problem in the (ADSL, networks, mails and domains) and giving the customers any help to enjoy in our service.