Ahmed Farhan Malik

• Lead an executive team of Project Managers and Site Engineers to successfully deliver a high-value portfolio
including Safe Cities initiatives, Railway Digitization, Electronic Tolling, and modern Data Centers establishment
projects.
• Monitor and track complex project timelines and delivery workflows using industry-standard tools and methodologies
(ClickUp, Critical Path Method, MS Project).
• Direct major Optical Fiber Cable (OFC) network deployment projects spanning Metro, Long-haul, and GPON
architectures, successfully delivering high-impact Fiber-to-the-Home (FTTH) rollouts for PTCL (Etisalat).
• Oversee full procurement lifecycle: prepared detailed tender documents, conducted exhaustive technical and
commercial evaluations, and managed contract awards.
• Drive commercial milestones by standardizing Provisional Acceptance Tests (PAT) and Final Acceptance
Certificates (FAC) to accelerate accurate invoicing.
• Mitigate deployment bottlenecks by establishing continuous liaison with diverse civic agencies and government
authorities to secure Right of Way (ROW) and No Objection (NOC).
• Enforce rigorous Health, Safety, and Environment (HSE) compliance across all active field sites to achieve a zero
accident milestone.

• Provided consultancy in ICT business management, network transformation and telecom projects.
• Advised on optical fiber technologies (MPLS, DWDM, SDH/OTN), new product development, and project execution
strategies.
• Leveraged Engineering Management expertise to support international telecom initiatives and lean-driven
operations.

• Steered a cross-functional regional team of managers, engineers, and supervisors ensuring seamless operation of
the core and access Optical Fiber transmission network.
• Managed a highly complex, multi-vendor infrastructure environment integrating advanced technologies from Huawei,
ZTE, Nokia, and FiberHome.
• Guaranteed 99.9% network availability and high Quality of Service (QoS) through strict governance of Service Level
Agreements (SLAs) and internal KPIs.
• Spearheaded a critical network transformation initiative, upgrading the regional core transport network infrastructure
from 10G to 100G MPLS & OTN.
• Designed and executed the strategic IP Edge Project to boost regional routing capacity and resilience.
• Controlled engineering O&M OPEX through rigorous budget management and optimization projects, realizing
significant recurring cost reductions.
• Supervised the regional NOC & NMS teams for 24/7 network operations, change management, and seamless live
upgrades.

• Directed the end-to-end Operations and Maintenance (O&M) of a massive 3, 000+ Km Optical Fiber Cable network
managing over 1, 500 critical Network Elements.
• Achieved an outstanding performance turnaround, driving down transmission media interruptions from 72.4% to
27.6% and reducing network downtime from 76.65% to 24.3%.
• Led complex infrastructure diversion works necessitated by major civic infrastructure developments, including the
Metro Bus Service and city-wide road expansions.
• Managed materials, supply chain movement, workflow optimization, and vendor invoicing utilizing the SAP-ERP
system.
• Coached and upskilled field teams on industry best practices for highly reliable OFC network operations, extensions,
and preventive maintenance.

• Accountable for regional telecom service delivery, rapid fault rectification, and regional sales targets, driving front
and back-office integration.
• Served as the pioneer in designing and establishing the companys first Service Support Center to monitor live fault
rectification and service provisioning, a model later adopted at the national corporate level.
• Managed the comprehensive O&M of a 40, 000-line Outside Plant (OSP) cable network while consistently surpassing
all regional customer service KPIs.
• Secured the award for the highest corporate PSTN & Broadband sales growth in the region consecutively for two
years (2009-2010).

• Managed day-to-day network operations, telecom sales support, and high-tier customer care workflows while
reporting directly to the Senior Engineer.
• Developed and deployed an integrated Billing & Customer Care program across regional business units to enhance
service execution.
• Actively contributed as a core team member to the successful company-wide implementation and roll-out of the
SAP-ERP platform.
• Demonstrated advanced engineering capability in utilizing precision test equipment including MTDR-070 cable fault
locators and 501 -Tracker-II route locators.