Sales and Service Manager "Branch Customer Service Manager"
ALHILAL BANK
Total years of experience :17 years, 2 Months
Deliver the branch sales target.
Deliver the required volume of effective coaching.
Deliver client service level agreements.
Manage and motivate the sales and service team in the branch with the quality performance
Ensure Advisors are delivering individual sales targets
Maximize productivity
Report and distribute management information highlighting areas for improvement and those of concern
And opportunity
Recommend and implement operational process and platforms improvement
Appraise and develop the branch staff.
Work towards and implement best practice.
Deliver the team sales target.
Deliver the required volume of effective coaching.
Deliver client service level agreements.
Manage and motivate the sales and quality performance
Ensure Advisors are delivering individual sales targets
Maximize productivity
Report and distribute management information highlighting areas for improvement and those of concern
And opportunity
Recommend and implement operational process and platforms improvement
Appraise and develop staff.
Work towards and implement best practice.
Deliver the team sales target.
Deliver the required volume of effective coaching.
Deliver client service level agreements.
Manage and motivate the sales and quality performance
Ensure Advisors are delivering individual sales targets
Maximize productivity
Report and distribute management information highlighting areas for improvement and those of concern
And opportunity
Recommend and implement operational process and platforms improvement
Appraise and develop staff.
Work towards and implement best practice.
Efficiently handling Junior Sales team and ensure set targets are met
Responsible for submitting all the documents for review and approval
Managing shaira and legal department
Providing superior customer service, handling product enquiries and financial transactions
Developing and maintaining good business relationship with the customers.
Responsible for researching clients who are eligible to take any facilities from the bank like personal loans or credit card and Business loan as per bank policy plus the normal customer service work in the branch same like opening accounts for companies or personal accounts following Up customers accounts, ets…
Fixed appointment with the eligible clients
Explained customers on the products and the requirement docs
Collected and verified necessary documents (Passport copy, bank statement of account, salary certificate)
Submitted all the documents to the Loan Department Coordinator for review and approval
Accountable for closing the deals with the customer
Developed and maintained good business relationship with the Customers
Responsible for researching clients who are eligible and interested to take ISLAMIC LOAN from the bank as per bank policy
Fixed appointment with the eligible clients
Explained customers on the products and the requirement docs
Collected and verified necessary documents (Passport copy, bank statement of account, salary certificate)
Submitted all the documents to the Loan Department Coordinator for review and approval
Accountable for closing the deals with the customer
Developed and maintained good business relationship with the Customers
Responsible for researching clients who are eligible and interested to take CREDIT CARDS from the bank as per bank policy
Fixed appointment with the eligible clients
Explained customers on the products and the requirement docs
Collected and verified necessary documents (Passport copy, bank statement of account, salary certificate)
Submitted all the documents to the Credit Department for review and approval
Accountable for closing the deals with the customer
Developed and maintained good business relationship with the Customers
Computer science studies