Ahmed Farouk, ًWorkforce Intraday Analyst

Ahmed Farouk

ًWorkforce Intraday Analyst

Wasla Outsourcing

Location
Egypt
Education
High school or equivalent, الكمبيوتر
Experience
2 years, 10 Months

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Work Experience

Total years of experience :2 years, 10 Months

ًWorkforce Intraday Analyst at Wasla Outsourcing
  • Egypt - Cairo
  • December 2017 to March 2018
Technical Support at Wasla Outsourcing
  • Egypt - Cairo
  • January 2017 to December 2017
Call center representative at Wasla outsourcing
  • Egypt - Cairo
  • February 2016 to December 2016
Cyber Café Supervisor at The Rock Internet Café
  • Egypt - Cairo
  • February 2013 to September 2013

I joined this position in parallel with my high school study to get involved in working environment in order to utilize my skills and develop new skills and prepare for the future.

My role is to manage the café by the following duties:-

Manage collections
Support and troubleshoot hardware and software problems.
Respond to support requests raised from customers
Install new software, hardware upgrades, evaluate and install patches and resolve software related problems.
Monitor antivirus and software updates

Education

High school or equivalent, الكمبيوتر
  • at Sphinx National School – High School
  • January 2019

Higher institute for Specific Studies – Administrative information technology section (In Progress

Specialties & Skills

Adobe Photoshop
Internet Research
Microsoft Office Applications
ADMINISTRATION
ADOBE PHOTOSHOP
ANTI VIRUS
COMMUNICATION SKILLS
COMPUTER HARDWARE
INFORMATION TECHNOLOGY
INTERNET SOFTWARE
LANGUAGES
LEADERSHIP
TROUBLESHOOTING

Languages

Arabic
Expert
English
Expert

Hobbies

  • Computer