Real Time management
Careem
Total years of experience :5 years, 7 Months
Making daily and 3 hours reports to to uper management-
Schedule agents for urgent matters-
Update casual day, sick day and any out of adherence-
Deal with managers to facilitate work process-
Achieve daily service level target-
handle customers complaints-
add or remove credits -
provides company policies and -
information to customers
control all calls and e-mails from -
customers all over Careem markets -
Build marketing strategy and Monitoring the implementation of the process
Monitor Facebook pages and build marketing strategy
طالب