Ahmed Gamal, customer service agent

Ahmed Gamal

customer service agent

Sharjah Aviation services

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Hotels studies Department
Experience
14 years, 4 Months

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Work Experience

Total years of experience :14 years, 4 Months

customer service agent at Sharjah Aviation services
  • United Arab Emirates - Sharjah
  • My current job since March 2013

 responsible for the administrative and customer service of travelers. Like flight attendants, meeting the needs and safety requirements of passengers and airport personnel, assist customers before and after a flight and provide support for other airport personnel including pilots and engineers.
 typically handle baggage claims, load cargo, check rider reservations, answer customer inquiries on the phone and in person, sell passengers services, assist with passengers with special needs, perform a number of other customer service-related functions and undertake administrative support duties, including checking in customers using airline computer software, database software, or other specialized programs.

site manager at national catering comp.
  • United Arab Emirates - Abu Dhabi
  • January 2010 to March 2013

looking for the customer satisfaction and facilitate the flowing of the service

Education

Bachelor's degree, Hotels studies Department
  • at Faculty Of Tourism and Hotel
  • June 2006

hotel management

Specialties & Skills

Implementing Processes
Achieving Targets
Working Under Pressure
Problem Solving
Customer Focus
Computer
basketball

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

haccp (Training)
Training Institute:
NCC
Date Attended:
June 2012
Duration:
25 hours

Hobbies

  • travling