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Ahmed Abd El-Gwad, Team Leader

Ahmed Abd El-Gwad

Team Leader

iCall Outsourcing

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
10 years, 9 Months

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Work Experience

Total years of experience :10 years, 9 Months

Team Leader at iCall Outsourcing
  • Egypt - Cairo
  • My current job since September 2017

Supervise multiple projects, manage team members and report on queue and team performance.

Support Professional Agent – UAE Account at Etisalat UAE
  • United Arab Emirates - Ajman
  • August 2015 to August 2017

Billing and Technical Department - Prestige Queue

Support Professional Agent at Vodafone International Services
  • Egypt - Cairo
  • December 2014 to July 2015

Billing and Technical Department - Gold Queue

Support Professional Agent at Convergys - Egypt
  • Egypt - Cairo
  • March 2014 to December 2014

Billing, Activation and Troubleshooting - Sirius Canada

Accountant & Auditor at Diamond Club
  • Egypt - Cairo
  • August 2013 to March 2014

Education

Bachelor's degree, Accounting
  • at Ain Shams University
  • July 2013

Specialties & Skills

English
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Customer Handling
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Customer Service Skills
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Customer Service
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AUTO BODY
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MS OFFICE
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Excel (Accounting)
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Customer Service
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Communication Skills
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Handling Multiple-Tasks
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certificate of Experience (Certificate)
Date Attended:
July 2013
Valid Until:
July 2013
International Financial Accountant (Certificate)
Date Attended:
July 2013
Valid Until:
July 2013
International English Language (Certificate)
Date Attended:
July 2010
Valid Until:
December 2010
Certified Management Accountant (Certificate)
Date Attended:
September 2012
Valid Until:
February 2013

Hobbies

  • Football