Total Years of Experience: 16 Years, 3 Months
January 2023
To Present
Enterprise Architect Infrastructure and Security Senior Manager
at Misr Italia Properties
Location :
Egypt - Cairo
• Leads the IT strategic and operational planning to achieve business goals by encouraging innovation.
• Strategically optimized the technology budget, resulting in efficient resource allocation and substantial cost savings.
• Lead all activities related to smart city and Serve as an internal and external subject matter expert for smart city offerings, with a focus on ICT infrastructure, data centers, and command and control facilities.
• Transformed a customer support team into a high-performing unit, achieving a 40% reduction in response times and a notable 25% enhancement in customer satisfaction scores.
• Manage project teams with a range of expertise, to mentor junior staff into more senior roles
• Establish strong working relationships with other technical teams (master planning, sustainability, energy, water, etc) and related entities to build capacity and share knowledge/strategies.
• Participating in putting the strategy to provide our customers with the most innovative intelligent solutions.
• Review, interpret, and respond to detailed business requirements & specifications to ensure alignment between customer expectations and current or future ICT capability.
• Engage in effective information management, collaboration, change management, risk mitigation, escalation management, and problem-solving with all stakeholders, including implementation partner.
• Formation of an IT strategy taking into account business requests.
• Establishes strategic service provider partnerships.
• Analyze the costs, value, and risks of information technology to advise management and suggest actions.
• Strategically optimized the technology budget, resulting in efficient resource allocation and substantial cost savings.
• Lead all activities related to smart city and Serve as an internal and external subject matter expert for smart city offerings, with a focus on ICT infrastructure, data centers, and command and control facilities.
• Transformed a customer support team into a high-performing unit, achieving a 40% reduction in response times and a notable 25% enhancement in customer satisfaction scores.
• Manage project teams with a range of expertise, to mentor junior staff into more senior roles
• Establish strong working relationships with other technical teams (master planning, sustainability, energy, water, etc) and related entities to build capacity and share knowledge/strategies.
• Participating in putting the strategy to provide our customers with the most innovative intelligent solutions.
• Review, interpret, and respond to detailed business requirements & specifications to ensure alignment between customer expectations and current or future ICT capability.
• Engage in effective information management, collaboration, change management, risk mitigation, escalation management, and problem-solving with all stakeholders, including implementation partner.
• Formation of an IT strategy taking into account business requests.
• Establishes strategic service provider partnerships.
• Analyze the costs, value, and risks of information technology to advise management and suggest actions.
November 2020
To December 2022
Infrastructure and Operations Manager
at Misr Italia Properties
Location :
Egypt - Cairo
• Manage all group IT service infrastructure assets (Servers, Network Equipment, Security devices, Storage, Backup HW, etc.) to ensure smooth upgrades and migrations against its technology status.
• Leading technical resources and suppliers to deliver high-quality outcomes.
• Provide practical technology vision and leadership for developing, implementing, and supporting group IT service global holding operations.
• Managing, designing, and implementing IPTV - IP Telephony -HS Internet - Security & Intrusion Detection - IP Surveillance - Access Control & Smart Gates - Smart Home & Automation-Digital Signage -Guest and residents access management using LPR and ANPR systems.
• Develop and monitor KPIs to measure the user support productivity, digital initiatives adoption & utilization, corporate policies and procedures implementation, and digital operations support for their region.
• Planning and designing scalable enterprise network infrastructure to fit all planned services and solutions and future requirements for our projects.
• Implement disaster recovery and business continuity plans to ensure data center reliability.
• Leading technical resources and suppliers to deliver high-quality outcomes.
• Provide practical technology vision and leadership for developing, implementing, and supporting group IT service global holding operations.
• Managing, designing, and implementing IPTV - IP Telephony -HS Internet - Security & Intrusion Detection - IP Surveillance - Access Control & Smart Gates - Smart Home & Automation-Digital Signage -Guest and residents access management using LPR and ANPR systems.
• Develop and monitor KPIs to measure the user support productivity, digital initiatives adoption & utilization, corporate policies and procedures implementation, and digital operations support for their region.
• Planning and designing scalable enterprise network infrastructure to fit all planned services and solutions and future requirements for our projects.
• Implement disaster recovery and business continuity plans to ensure data center reliability.
May 2017
To October 2020
Infrastructure Team Leader
at Kellogg's Company
Location :
Egypt - Cairo
Kellogg Company logo
Kellogg CompanyKellogg Company
Full-time · 7 yrs 9 mosFull-time · 7 yrs 9 mos
On-siteOn-site
Infrastructure Team Leader Infrastructure Team Leader
May 2017 - Nov 2020 · 3 yrs 7 mosMay 2017 - Nov 2020 · 3 yrs 7 mos
32 El-Sawah St., Al-Ameria, Cairo - Egypt32 El-Sawah St., Al-Ameria, Cairo - Egypt
• Manage the overall design, implementation, administration, and maintenance of the IT infrastructure including the data center servers, storage, ISP, telecom, network, and security systems.
• Managing IT teams (Infrastructure & Service Desk & Network).
• Built a new data center with a UPS system, Cooling system, Access Control, Attendance System, IT generators, and firefighting system, pulling fiber cable across the plants, and built the network's passive and active components.
• Participate with the IT Director in establishing the IT strategic plan as well as the annual budget in line with company strategies.
• Coaching team members and participating in setting team development plans.
• Manage Data Centers Infrastructure and IT Budget.
• Analysis of costs, value, and risks of information technology to advise management.
• Leadership for delivery of 24/7 service operations and KPI compliance.
• Plans to apply strategies, coordinating with other business departments to ensure objectives and achievements as planned.
• Oversaw disaster recovery planning and conducted routine testing to validate recovery procedures, ensuring minimal service disruption and rapid system restoration in the event of unforeseen incidents.
Kellogg CompanyKellogg Company
Full-time · 7 yrs 9 mosFull-time · 7 yrs 9 mos
On-siteOn-site
Infrastructure Team Leader Infrastructure Team Leader
May 2017 - Nov 2020 · 3 yrs 7 mosMay 2017 - Nov 2020 · 3 yrs 7 mos
32 El-Sawah St., Al-Ameria, Cairo - Egypt32 El-Sawah St., Al-Ameria, Cairo - Egypt
• Manage the overall design, implementation, administration, and maintenance of the IT infrastructure including the data center servers, storage, ISP, telecom, network, and security systems.
• Managing IT teams (Infrastructure & Service Desk & Network).
• Built a new data center with a UPS system, Cooling system, Access Control, Attendance System, IT generators, and firefighting system, pulling fiber cable across the plants, and built the network's passive and active components.
• Participate with the IT Director in establishing the IT strategic plan as well as the annual budget in line with company strategies.
• Coaching team members and participating in setting team development plans.
• Manage Data Centers Infrastructure and IT Budget.
• Analysis of costs, value, and risks of information technology to advise management.
• Leadership for delivery of 24/7 service operations and KPI compliance.
• Plans to apply strategies, coordinating with other business departments to ensure objectives and achievements as planned.
• Oversaw disaster recovery planning and conducted routine testing to validate recovery procedures, ensuring minimal service disruption and rapid system restoration in the event of unforeseen incidents.
March 2013
To April 2017
Senior Systems Engineer
at Kellogg Company
Location :
Egypt - Cairo
• Accountable for overseeing a comprehensive infrastructure, managing and maintaining a network of 41 servers distributed across headquarters and branch locations.
• Utilized Advent Net ManageEngine ServiceDesk Plus as the primary ticketing system for IT support, efficiently managing incidents, service requests, and change management processes.
• Led a cross-functional team in the migration from Microsoft Exchange 2007 to Microsoft 365, successfully transitioning thousands of mailboxes, enhancing collaboration, and realizing substantial cost savings.
• Implemented System Center Operations Manager (SCOM) for advanced infrastructure monitoring.
• Create VBS scripts & batches to configure client’s computers for business needs.
• Manage & maintain backup using Symantec Backup Exec (2010).
• Demonstrated expert proficiency in Microsoft technologies, leveraging Active Directory, DNS, DHCP, Exchange, ISA, SCCM, SCOM, and SQL Server to architect and manage the server environment effectively.
• Rebuild Forefront Client Security Server with new policies.
• Design and implement Kaspersky Security Center.
• Manage & Operate the HP SAN Storage (EVA 4100) 3 TB with SAN fiber switches.
• Utilized Advent Net ManageEngine ServiceDesk Plus as the primary ticketing system for IT support, efficiently managing incidents, service requests, and change management processes.
• Led a cross-functional team in the migration from Microsoft Exchange 2007 to Microsoft 365, successfully transitioning thousands of mailboxes, enhancing collaboration, and realizing substantial cost savings.
• Implemented System Center Operations Manager (SCOM) for advanced infrastructure monitoring.
• Create VBS scripts & batches to configure client’s computers for business needs.
• Manage & maintain backup using Symantec Backup Exec (2010).
• Demonstrated expert proficiency in Microsoft technologies, leveraging Active Directory, DNS, DHCP, Exchange, ISA, SCCM, SCOM, and SQL Server to architect and manage the server environment effectively.
• Rebuild Forefront Client Security Server with new policies.
• Design and implement Kaspersky Security Center.
• Manage & Operate the HP SAN Storage (EVA 4100) 3 TB with SAN fiber switches.
September 2011
To February 2013
Systems Engineer
at The Egyptian Company for Foods –“ BiscoMisr”
Location :
Egypt - Cairo
• Designed, deployed, and maintained Microsoft-based infrastructure, including Windows Servers, Active Directory, Exchange Server, and SharePoint, ensuring seamless operations and optimal performance.
• Spearheaded the implementation of a centralized user authentication system, enhancing security and simplifying user management across the organization.
• Spearheaded the configuration of Group Policies, fortifying security postures, streamlining user access, and unifying system configurations organization-wide for 100% compliance.
• Reconfigure all Printer's structures with its new security groups.
• Redirect user's My Documents, Outlook PST, and Scanned Documents to the file server.
• Design & implement Auto Signature for Outlook users.
• Conducted regular system assessments and performance tuning, utilizing PowerShell scripting to automate routine tasks and optimize system resources for enhanced efficiency.
• Supervised the engineering service desk, implementing ITIL-based processes, conducting regular performance evaluations, and fostering a culture of continuous improvement that led to a 25% decrease in average ticket resolution time.
• Automated routine tasks and fine-tuned system performance through intricate PowerShell scripts, harnessing optimization techniques that culminated in a 20% performance boost.
• Designed and managed a secure perimeter network using Microsoft ISA Server, implementing robust firewall rules, intrusion detection mechanisms, and access controls that safeguarded critical resources from external threats.
• Spearheaded the implementation of a centralized user authentication system, enhancing security and simplifying user management across the organization.
• Spearheaded the configuration of Group Policies, fortifying security postures, streamlining user access, and unifying system configurations organization-wide for 100% compliance.
• Reconfigure all Printer's structures with its new security groups.
• Redirect user's My Documents, Outlook PST, and Scanned Documents to the file server.
• Design & implement Auto Signature for Outlook users.
• Conducted regular system assessments and performance tuning, utilizing PowerShell scripting to automate routine tasks and optimize system resources for enhanced efficiency.
• Supervised the engineering service desk, implementing ITIL-based processes, conducting regular performance evaluations, and fostering a culture of continuous improvement that led to a 25% decrease in average ticket resolution time.
• Automated routine tasks and fine-tuned system performance through intricate PowerShell scripts, harnessing optimization techniques that culminated in a 20% performance boost.
• Designed and managed a secure perimeter network using Microsoft ISA Server, implementing robust firewall rules, intrusion detection mechanisms, and access controls that safeguarded critical resources from external threats.
April 2009
To August 2011
Helpdesk Specialist
at The Egyptian Company for Foods -“ BiscoMisr”
Location :
Egypt - Cairo
• Provided exceptional technical support and assistance to end-users, effectively resolving hardware, software, and networking issues through various communication channels, including phone, email, and in-person interactions.
• Conducted user training sessions on software usage, empowering employees to leverage technology effectively and improve productivity.
• Escalating bugs, major and global problems to the highest specialized supporting teams.
• Troubleshoot and resolve all of the Hardware and Software issues that fall in under my scope and permissions.
• Contact and Supervise Maintenance agencies for Hardware support & maintenance.
• Documented all interactions and solutions in a comprehensive ticketing system, contributing to the creation of a knowledge base and allowing for efficient tracking of recurring issues and solutions.
• Collaborated with cross-functional IT teams to escalate complex technical challenges, facilitating timely issue resolution and maintaining a high level of user satisfaction.
• Coordinated hardware repairs and replacements as needed, ensuring minimal downtime and uninterrupted workflow for end users.
• Acted as a point of contact for after-hours technical support, demonstrating dedication to user needs and ensuring seamless IT services around the clock.
• Conducted user training sessions on software usage, empowering employees to leverage technology effectively and improve productivity.
• Escalating bugs, major and global problems to the highest specialized supporting teams.
• Troubleshoot and resolve all of the Hardware and Software issues that fall in under my scope and permissions.
• Contact and Supervise Maintenance agencies for Hardware support & maintenance.
• Documented all interactions and solutions in a comprehensive ticketing system, contributing to the creation of a knowledge base and allowing for efficient tracking of recurring issues and solutions.
• Collaborated with cross-functional IT teams to escalate complex technical challenges, facilitating timely issue resolution and maintaining a high level of user satisfaction.
• Coordinated hardware repairs and replacements as needed, ensuring minimal downtime and uninterrupted workflow for end users.
• Acted as a point of contact for after-hours technical support, demonstrating dedication to user needs and ensuring seamless IT services around the clock.
January 2008
To March 2009
Technical Support
at CompuWorldsys
Location :
Egypt - Cairo
• Diagnosed and resolved technical problems by leveraging strong troubleshooting skills and in-depth knowledge of computer systems, operating systems, and software applications.
• Demonstrated expertise in remote support, using remote desktop tools to troubleshoot and resolve issues for off-site users, ensuring minimal disruptions to workflow.
• Assisted users in installing, configuring, and troubleshooting hardware devices and software applications, ensuring optimal system performance and user satisfaction.
• Guided users in maintaining strong cybersecurity practices, including setting up secure passwords and recognizing potential security threats.
• Demonstrated expertise in remote support, using remote desktop tools to troubleshoot and resolve issues for off-site users, ensuring minimal disruptions to workflow.
• Assisted users in installing, configuring, and troubleshooting hardware devices and software applications, ensuring optimal system performance and user satisfaction.
• Guided users in maintaining strong cybersecurity practices, including setting up secure passwords and recognizing potential security threats.
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