Enterprise Architect Infrastructure and Security Senior Manager
Misr Italia Properties
مجموع سنوات الخبرة :16 years, 4 أشهر
• Leads the IT strategic and operational planning to achieve business goals by encouraging innovation.
• Strategically optimized the technology budget, resulting in efficient resource allocation and substantial cost savings.
• Lead all activities related to smart city and Serve as an internal and external subject matter expert for smart city offerings, with a focus on ICT infrastructure, data centers, and command and control facilities.
• Transformed a customer support team into a high-performing unit, achieving a 40% reduction in response times and a notable 25% enhancement in customer satisfaction scores.
• Manage project teams with a range of expertise, to mentor junior staff into more senior roles
• Establish strong working relationships with other technical teams (master planning, sustainability, energy, water, etc) and related entities to build capacity and share knowledge/strategies.
• Participating in putting the strategy to provide our customers with the most innovative intelligent solutions.
• Review, interpret, and respond to detailed business requirements & specifications to ensure alignment between customer expectations and current or future ICT capability.
• Engage in effective information management, collaboration, change management, risk mitigation, escalation management, and problem-solving with all stakeholders, including implementation partner.
• Formation of an IT strategy taking into account business requests.
• Establishes strategic service provider partnerships.
• Analyze the costs, value, and risks of information technology to advise management and suggest actions.
• Manage all group IT service infrastructure assets (Servers, Network Equipment, Security devices, Storage, Backup HW, etc.) to ensure smooth upgrades and migrations against its technology status.
• Leading technical resources and suppliers to deliver high-quality outcomes.
• Provide practical technology vision and leadership for developing, implementing, and supporting group IT service global holding operations.
• Managing, designing, and implementing IPTV - IP Telephony -HS Internet - Security & Intrusion Detection - IP Surveillance - Access Control & Smart Gates - Smart Home & Automation-Digital Signage -Guest and residents access management using LPR and ANPR systems.
• Develop and monitor KPIs to measure the user support productivity, digital initiatives adoption & utilization, corporate policies and procedures implementation, and digital operations support for their region.
• Planning and designing scalable enterprise network infrastructure to fit all planned services and solutions and future requirements for our projects.
• Implement disaster recovery and business continuity plans to ensure data center reliability.
Kellogg Company logo
Kellogg CompanyKellogg Company
Full-time · 7 yrs 9 mosFull-time · 7 yrs 9 mos
On-siteOn-site
Infrastructure Team Leader Infrastructure Team Leader
May 2017 - Nov 2020 · 3 yrs 7 mosMay 2017 - Nov 2020 · 3 yrs 7 mos
32 El-Sawah St., Al-Ameria, Cairo - Egypt32 El-Sawah St., Al-Ameria, Cairo - Egypt
• Manage the overall design, implementation, administration, and maintenance of the IT infrastructure including the data center servers, storage, ISP, telecom, network, and security systems.
• Managing IT teams (Infrastructure & Service Desk & Network).
• Built a new data center with a UPS system, Cooling system, Access Control, Attendance System, IT generators, and firefighting system, pulling fiber cable across the plants, and built the network's passive and active components.
• Participate with the IT Director in establishing the IT strategic plan as well as the annual budget in line with company strategies.
• Coaching team members and participating in setting team development plans.
• Manage Data Centers Infrastructure and IT Budget.
• Analysis of costs, value, and risks of information technology to advise management.
• Leadership for delivery of 24/7 service operations and KPI compliance.
• Plans to apply strategies, coordinating with other business departments to ensure objectives and achievements as planned.
• Oversaw disaster recovery planning and conducted routine testing to validate recovery procedures, ensuring minimal service disruption and rapid system restoration in the event of unforeseen incidents.
• Accountable for overseeing a comprehensive infrastructure, managing and maintaining a network of 41 servers distributed across headquarters and branch locations.
• Utilized Advent Net ManageEngine ServiceDesk Plus as the primary ticketing system for IT support, efficiently managing incidents, service requests, and change management processes.
• Led a cross-functional team in the migration from Microsoft Exchange 2007 to Microsoft 365, successfully transitioning thousands of mailboxes, enhancing collaboration, and realizing substantial cost savings.
• Implemented System Center Operations Manager (SCOM) for advanced infrastructure monitoring.
• Create VBS scripts & batches to configure client’s computers for business needs.
• Manage & maintain backup using Symantec Backup Exec (2010).
• Demonstrated expert proficiency in Microsoft technologies, leveraging Active Directory, DNS, DHCP, Exchange, ISA, SCCM, SCOM, and SQL Server to architect and manage the server environment effectively.
• Rebuild Forefront Client Security Server with new policies.
• Design and implement Kaspersky Security Center.
• Manage & Operate the HP SAN Storage (EVA 4100) 3 TB with SAN fiber switches.
• Designed, deployed, and maintained Microsoft-based infrastructure, including Windows Servers, Active Directory, Exchange Server, and SharePoint, ensuring seamless operations and optimal performance.
• Spearheaded the implementation of a centralized user authentication system, enhancing security and simplifying user management across the organization.
• Spearheaded the configuration of Group Policies, fortifying security postures, streamlining user access, and unifying system configurations organization-wide for 100% compliance.
• Reconfigure all Printer's structures with its new security groups.
• Redirect user's My Documents, Outlook PST, and Scanned Documents to the file server.
• Design & implement Auto Signature for Outlook users.
• Conducted regular system assessments and performance tuning, utilizing PowerShell scripting to automate routine tasks and optimize system resources for enhanced efficiency.
• Supervised the engineering service desk, implementing ITIL-based processes, conducting regular performance evaluations, and fostering a culture of continuous improvement that led to a 25% decrease in average ticket resolution time.
• Automated routine tasks and fine-tuned system performance through intricate PowerShell scripts, harnessing optimization techniques that culminated in a 20% performance boost.
• Designed and managed a secure perimeter network using Microsoft ISA Server, implementing robust firewall rules, intrusion detection mechanisms, and access controls that safeguarded critical resources from external threats.
• Provided exceptional technical support and assistance to end-users, effectively resolving hardware, software, and networking issues through various communication channels, including phone, email, and in-person interactions.
• Conducted user training sessions on software usage, empowering employees to leverage technology effectively and improve productivity.
• Escalating bugs, major and global problems to the highest specialized supporting teams.
• Troubleshoot and resolve all of the Hardware and Software issues that fall in under my scope and permissions.
• Contact and Supervise Maintenance agencies for Hardware support & maintenance.
• Documented all interactions and solutions in a comprehensive ticketing system, contributing to the creation of a knowledge base and allowing for efficient tracking of recurring issues and solutions.
• Collaborated with cross-functional IT teams to escalate complex technical challenges, facilitating timely issue resolution and maintaining a high level of user satisfaction.
• Coordinated hardware repairs and replacements as needed, ensuring minimal downtime and uninterrupted workflow for end users.
• Acted as a point of contact for after-hours technical support, demonstrating dedication to user needs and ensuring seamless IT services around the clock.
• Diagnosed and resolved technical problems by leveraging strong troubleshooting skills and in-depth knowledge of computer systems, operating systems, and software applications.
• Demonstrated expertise in remote support, using remote desktop tools to troubleshoot and resolve issues for off-site users, ensuring minimal disruptions to workflow.
• Assisted users in installing, configuring, and troubleshooting hardware devices and software applications, ensuring optimal system performance and user satisfaction.
• Guided users in maintaining strong cybersecurity practices, including setting up secure passwords and recognizing potential security threats.