Sales and Technical Support
Al Mazroui Medical & Chemical Supplies LLC-SIEMENS Proxy
مجموع سنوات الخبرة :12 years, 2 أشهر
For Sales
• Supervises the development and execution of sales strategy and Priority Account Plans, alternatively Marketing Plans in regions, including resource planning.
• Maintains and develops contacts and relationships with key/strategic customers on appropriate management levels.
• Assists in positioning and negotiating strategic sales order with customers.
• Manages all aspect of the performance management process.
• Drives the achievement/overachievement of order and sales targets.
• Develops growth plans for entire business unit and / or sales channels to maximize business potential and profitability.
• Provides accurate forecasts on order and revenue.
• Ensures funnel is effectively managed.
• Reports on sales activities, together with Sales Director (commercial), in accordance with internal guidelines.
• Follows up on Purchase requisitions, Delivery requisitions, Sales invoice, Pro forma, delivery order, LPO and related documentation if required.
• Participate in stock taking if required by Materials Management Department
• Ensures the production of presentations and supporting material in coordination with marketing department, such as technical papers or customer references, to help win business.
For Technical Support (Application and Service):
Provide On-site installation, repairing, preventive maintenance, modifications and updates of instruments.
Diagnose and correct system and equipment malfunctions.
Provide on-site training to the customers.
Maintain documentation on new equipment, inspections, and equipment repairs and failures.
Interface with cross functional work teams such as field applications, customer sup-port/services, Product management, manufacturing and marketing/sales.
Timely and professionally handle field service and Application calls.
Create the service contract sales opportunities and convince the customer for buying the service contract
Communication with the customers to ensure the satisfaction and implement necessary corrective action.
Responsibility for all technical procedures to be performed on instruments at customer sites.
• Responsible for all technical bulletins received in office for direct follow ups, distribution to customers affected requesting proper documentation if action is required. Follow establish procedure.
• Provide support for instrument installations on all core product lines
• Exposure to internal resources such as TAC (Technical Assistance Center).
• Collaborate with all Sales and Service employees in the assigned region to support all the product lines in the sales effort and in overall customer support and retention.
• Ensure high quality performance in customer relation management.
• Help Sales team by repairing Siemens product proposals, tender responses and contract renewals that provide customers with a variety of flexible purchase options.
• Assist Sales team through market segmentation and classify the customers according to the opportunities and the business volume toward Siemens Business
• Help the customers in stock management and coordinate between them and the distributors.
Provide On-site installation, validation and commissioning of instruments.
•Perform preventive maintenance and electrical safety testing of clinical equipment, devices, and systems.
• Perform Hands-on-site troubleshooting, service and repairs.
• Diagnose and correct system and equipment malfunctions.
• Provide on-site training to the customers.
• Maintain documentation on new equipment, inspections, and equipment repairs and failures.
• Interface with cross functional work teams such as field applications, customer sup-port/services, Product management, manufacturing and marketing/sales.
• Timely and professionally handle field service and Application calls.
• Communication with customers to ensure the satisfaction and implement necessary corrective action.
Mechanical Engineering, is the discipline that applies engineering, physics, and materials science principles to design, analyze, manufacture, and maintain mechanical systems. It is the branch of engineering that involves the design, production, and operation of machinery, It is one of the oldest and broadest of the engineering disciplines. The mechanical engineering field requires an understanding of core areas including mechanics, kinematics, thermodynamics, materials science, structural analysis, and electricity. In addition to these core principles, mechanical engineers use tools such as computer-aided design (CAD), and product life cycle management to design and analyze manufacturing plants, industrial equipment and machinery, heating and cooling systems, transport systems, aircraft, watercraft, robotics, medical devices, weapons, and others.
