Ahmed Hassanein, General Manager  Resort

Ahmed Hassanein

General Manager Resort

Best Western - Solitaire Resort

Location
Egypt
Education
Bachelor's degree, Pass
Experience
31 years, 0 Months

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Work Experience

Total years of experience :31 years, 0 Months

General Manager Resort at Best Western - Solitaire Resort
  • Egypt
  • January 2010 to January 2011

• Managing budgets and financial plans and controlling expenditure;
• Maintaining statistical and financial records;
• Setting and achieving sales and profit targets;
• Recruiting, training and monitoring staff;
• Planning work schedules for individuals and teams;
• Meeting and greeting customers;
• Dealing with customer complaints and comments;
• Addressing problems and troubleshooting;
• Ensuring events and conferences run smoothly;
• Supervising maintenance, supplies, renovations and furnishings;
• Dealing with contractors and suppliers;
• Ensuring security is effective;
• Carrying out inspections of property and services;
• Ensuring compliance with licensing laws, health and safety and other statutory regulations

General Manager Resort at Charm Life Paradise Resort
  • Egypt
  • November 2008 to December 2009

• Charge and control of the construction of the works of said district and of their maintenance and operation, and of the administration of the business affairs of said district.
• Have overall responsibility for the operation of their organizations. Working with executive staff, they set goals and arrange programs to attain these goals.
• Appoint department heads, who manage the employees who carry out programs. Also oversee budgets and ensure that resources are used properly and that programs are carried out as planned.
• Plan, direct, or coordinate the operations, managing daily operations and planning the use of materials and human resources
• Meeting with staff and board members to determine the level of support for proposed programs.

General Manager at Delta Sharm Resort – (1850 units)
  • Egypt
  • July 2006 to July 2007

• Charge and control of the construction of the works of said district and of their maintenance and operation, and of the administration of the business affairs of said district.
• Have overall responsibility for the operation of their organizations. Working with executive staff, they set goals and arrange programs to attain these goals.
• Appoint department heads, who manage the employees who carry out programs. Also oversee budgets and ensure that resources are used properly and that programs are carried out as planned.
• Plan, direct, or coordinate the operations, managing daily operations and planning the use of materials and human resources
• Meeting with staff and board members to determine the level of support for proposed programs.

General Manager at Comfort Ambassador Club Hotel (Managed by Royal Plaza Company)
  • Egypt
  • December 2005 to July 2006

• Charge and control of the construction of the works of said district and of their maintenance and operation, and of the administration of the business affairs of said district.
• Have overall responsibility for the operation of their organizations. Working with executive staff, they set goals and arrange programs to attain these goals.
• Appoint department heads, who manage the employees who carry out programs. Also oversee budgets and ensure that resources are used properly and that programs are carried out as planned.
• Plan, direct, or coordinate the operations, managing daily operations and planning the use of materials and human resources
• Meeting with staff and board members to determine the level of support for proposed programs.

General Manager at Abo Nawas Resort
  • Egypt
  • September 2004 to September 2005

• Charge and control of the construction of the works of said district and of their maintenance and operation, and of the administration of the business affairs of said district.
• Have overall responsibility for the operation of their organizations. Working with executive staff, they set goals and arrange programs to attain these goals.
• Appoint department heads, who manage the employees who carry out programs. Also oversee budgets and ensure that resources are used properly and that programs are carried out as planned.
• Plan, direct, or coordinate the operations, managing daily operations and planning the use of materials and human resources
• Meeting with staff and board members to determine the level of support for proposed programs.

General Manager at Comfort Ambassador Club Hotel (Managed by Choice International Hotels).
  • Egypt
  • October 2000 to September 2004

• Charge and control of the construction of the works of said district and of their maintenance and operation, and of the administration of the business affairs of said district.
• Have overall responsibility for the operation of their organizations. Working with executive staff, they set goals and arrange programs to attain these goals.
• Appoint department heads, who manage the employees who carry out programs. Also oversee budgets and ensure that resources are used properly and that programs are carried out as planned.
• Plan, direct, or coordinate the operations, managing daily operations and planning the use of materials and human resources
• Meeting with staff and board members to determine the level of support for proposed programs

Resident Manager at Comfort AmbassadorClub Hotel (managed by Choice International Hotels).
  • Egypt
  • February 2000 to September 2000

- Representing hotel management during the shift
- Responsible for staff grooming, appearance and attitude
- Responsible for all hotel operations during the shift
- Solving guest complaints and assisting guest relation handling guest inquiries

Duty Manager at Baron Resort, Sharm El Sheikh. (5 Stars)
  • Egypt
  • February 1999 to February 2000

- Representing hotel management during the shift
- Responsible for staff grooming, appearance and attitude
- Responsible for all hotel operations during the shift
- Solving guest complaints and assisting guest relation handling guest inquiries

Duty Manager at Grand Hotel (5 Stars)
  • Egypt
  • October 1997 to December 1997

- Representing hotel management during the shift
- Responsible for staff grooming, appearance and attitude
- Responsible for all hotel operations during the shift
- Solving guest complaints and assisting guest relation handling guest inquiries

General Manager at San Giovanni Travel
  • Egypt - Alexandria
  • January 1997 to September 1997

- Plan, direct, or coordinate the operations, managing the stratagic plan of the company

Duty Manager at El Salamlek Palace Hotel (5 Stars)
  • Egypt - Alexandria
  • September 1996 to December 1996

- Representing hotel management during the shift
- Responsible for staff grooming, appearance and attitude
- Responsible for all hotel operations during the shift
- Solving guest complaints and assisting guest relation handling guest inquiries

Tourism Manager at Arab Wings & Fahd Travel
  • Saudi Arabia - Jeddah
  • June 1995 to August 1996

Establish Toursim Programs for in or out Saudia Arabia and how to sell these programs

General Manager at Travel Industry Marketing & Sales
  • United States
  • June 1994 to May 1995

- Sell all the products( Tickets & Programs) to clients

Tourism Manager at Zohny Travel
  • United States
  • January 1993 to May 1994

- Establish Toursim Programs for in or out United States and how to sell these programs

Assistant General Manager at San Giovanni Travel
  • Egypt - Alexandria
  • January 1989 to December 1992

- Assistance of General Manger and be charge of the company at his absence

Tourism Department Manager at San Giovanni Travel
  • Egypt - Alexandria
  • July 1984 to December 1988

- Establish Toursim Programs for in or out Egypt and how to sell these programs
- Responsible for tourism department 's employees

Public Relations and Marketing Manager at San Giovanni Hotel
  • Egypt - Alexandria
  • January 1982 to June 1984

- Devolep the relation between the client and the hotel
- Establish marketing plan for the hotel

Front Office Manager at San Giovanni Hotel
  • Egypt - Alexandria
  • September 1980 to December 1981

- Responsible for the Front office desk, the employees and reservations

Front Office Supervisor at San Giovanni Hotel
  • Egypt - Alexandria
  • January 1979 to August 1980

- Responsible for the front office desk

Reception Clerk at San Giovanni Hotel
  • Egypt - Alexandria
  • August 1977 to December 1978

- Responsible for Check in and out and also reservations

Education

Bachelor's degree, Pass
  • at Faculty of Agriculture, Alexandria University
  • November 1977

Specialties & Skills

Administration
Attitude
Front Office
Grooming
Hotel Management
MS Word

Languages

Arabic
Expert
English
Expert
Italian
Expert
French
Beginner

Training and Certifications

Certificate (Certificate)
Date Attended:
October 1987
Valid Until:
October 1987
Certificate (Certificate)
Date Attended:
October 1987
Valid Until:
October 1987
CERTIFICATE OF ACHIEVEMENT (Certificate)
Date Attended:
May 2001
Valid Until:
June 2001
Diploma (Certificate)
Date Attended:
May 1994
Valid Until:
June 1994
Certificate Of Training (Certificate)
Date Attended:
March 1984
Valid Until:
April 1984