Operations Specialist
Defacto
Total years of experience :10 years, 5 Months
The major responsibilities of this position include achieving and exceeding sales and gross margin budgets, forecasting sales and targets, coaching store managers, ensuring stores implement company pricing and product strategies, handling customer complaints, monitoring operational processes, maintaining staffing levels, motivating and communicating with teams, fostering a positive work environment, requesting trainings, identifying store storage needs, identifying new store opportunities, controlling constructional and technical processes, adhering to in-store VM and Window standards, visiting stores with Area VM specialists, using correct POS signage, ensuring thorough and timely pricing action, submitting invoices for payment, and developing and delivering internal controls and processes to minimize stock loss. The individual is also responsible for fostering a positive work environment, ensuring staff appearance is high-quality, and ensuring the constructional and technical processes are controlled before and after new store openings. The individual is also responsible for ensuring proper POS signage, timely pricing action, and adherence to company guidelines.
Note:
This list of job responsibilities is not exhaustive. All necessary actions must be taken to operate stores in line with company guidelines and polices. Additional tasks or responsibilities may be added
➢ Responsibilities:
• Ensure store’s visual order to be within company’s standards, to co-operate with Visual Group Department.
• Ensure the products to be exposed in right way and exhibition of right product at right time and right place of the store considering the season circumstances and according to visual directives.
• Take necessary precautions in order to prevent stock deficits, weekly sample product counting to be done and related report to be prepared.
• Carry out all the continuous and situational audit criteria published by Audit Department and organization of daily, weekly and monthly jobs according to plans.
• To perform rayon controls in accordance with the Daily Store Audit Control List.
• Continuously monitoring of cost which can be controlled.
• According to the weekly topic determined by head office; to manage Mediterranean Meeting, to share weekly topic with the employee and to raise employees’ motivation in order to achieve the objectives
• Ensure the delivery, acceptance, return and transfer operations of products in accordance with the procedures.
• Form the Monthly Demand List and share with the related executive, to guarantee all the necessary materials to be present in sufficient amount, order and supply the materials that are decreased at the right time.
• Perform all the necessary preparations and operations to achieve the sales objectives, to fulfil the weekly and monthly objectives with use of right and effective sale techniques.
• Monitor the product details and performances, to perform effective stock and sales management, to control capacity and occupancy, to determine products’ weekly sales and to perform class analysis, to request for RPT and return when necessary, informing the regional manager and merchandising department.
• Ensure all the financial and official operations in the store to be performed according to laws and procedures, to control and approve safe extracts, cash safe reports and invoices/dispatch notes.
➢ Responsibilities:
• Adapting and confidence.
• Ensure well-being of the employees.
• Reduce and manage the store cost (P&L)
• Develop and coordination annual objective.
• implement company policies procedure and programs.
• Focusing on achieving the store targets and KPI's.
• Recruit, training, supervising and appraising staff.
• Execute organization induction program for new hires.
• Dealing with different diversity, cultures of people.
• High level of communication with the upper management.
• Controlling and monitoring the store inventory process.
• Understanding of the GCC market and customer’s behavior.
• Manages Store HR By Liaising with Public Relation Officer.
• Decision making in commercial, human resources, operational level.
• Motivating and spreading spirit in the shop through initiative activities and ideas.
• Contributes To Salespeople Training, By Identifying Needs and Promoting Training Sessions.
• Building customer relations by ensuring the quality of service that meets the organization standards.
• Ensure an efficient workforce planning by coordinating the distribution of budgeted hours and headcount. also ensuring their compliance with the applicable local laws and regulations.
• Guarantees Store Image Is Compliant with LC Waikiki Corporate Image, In Accordance to Display Criteria, Corporate and Commercial Policies in Terms of Customer Service, Courtesy and Proactivity of the Staff, Store Cleaning and Tidiness.
➢ Responsibilities:
• Analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers.
• Ensure secure that actions are taken to maximize selling.
• Ensure support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.
• Responsible to set the hours plan for your department in line with the sales budget with store management team.
• Ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan with store management team.
• Plan and prioritize actions together with team that have a clear impact on selling.
• Ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.
• Ensure the maintenance of your department is managed in a cost-efficient way to meet OVS standards and initiate actions accordingly with store management team.
• Manage the recruitment, training, development and succession planning for your department team in line with OVS HR best practices
• Evaluate and manage the performance of your department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance.
• Actively work with a talent pipeline within your department/store to support the business needs.
• Ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind the Seams Meetings and participating in weekly Leadership Meetings.
• Carry out supervisory responsibilities in accordance with OVS policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisions.
• Maintain overall store responsibility of store in absence of Store Manager
➢ Responsibilities:
• Actively work with the Department Manager/Store Manager to support the business needs.
• Plan and prioritize actions together with your team that have a clear impact on selling.
• Ensure the stores execution continuously meets H&M standards and follow up using the customer experience tool.
• Ensure Store Operations best practices are followed by helicoptering the sales floor, maintaining cash point lines, garment care, and fitting room go backs throughout the day to deliver the Best Customer Experience.
• Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example to be excellent role model for them.
• Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with store management team.
• Perform all store routines, including the opening and closing of the store, following all Company practices and procedures.
• Ensure that the truck is processed and follow up to ensure the execution according to guidelines.
• Actively prevent loss and ensure the store follows appropriate safety and security guidelines.
• Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly.
➢ Responsibilities:
• Stock shelves with goods awareness.
• Answer queries from customers.
• Attach price tags to merchandise.
• Deal with customer ex/ref transactions.
• Support cash processing and card payments.
• Participate in stock management and control.
• Work within established guidelines with brand.
• Receive and store stock from weekly shipments.
• Support/assist store vm to display garments as well.
• Guide and give advice to customers on product selection.
• Make cross/up selling products to increase purchase amounts.
• Assist customers locate the products and goods they desire.
• Follow up the store clean and tidy includes mopping and hovering.
Grade: 2019 The Study Of Law Equips Me With The Ability Of Dealing With Challenging Issues, Understanding Human Logic And Analyzing Real Life Cases Along With Logical Clarity And A Good Grip Over Oral/Written Communication