Back office
Total years of experience :17 years, 2 Months
• Responsible for the overall Marketing plans for the Business.
• Manage company's incoming calls, emails and inquiries. Also make outbound calls to boost sales.
• Determine daily coupons.
• Formulate Pricing Policies & Ensure pricing is correct.
• Identify current and future trends that appeal to consumers.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand matrix.
• Monitor local competitors.
• Handle customer questions, complaints, issues and provide reasonable solutions thereby satisfying the customer
Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget, schedule expenditures, analyzing variances and initiate corrective
actions.
• Formulate pricing policies and ensure pricing is correct. Determine daily coupons.
• Attend tradeshows to identify new products and services.
• Evaluate on-the-job performance of the team.
• Identify current and future trends that appeal to consumers.
• Work on store displays and ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock to keep up with fluctuating supply and demand.
• Analyze operating and financial statements for better ROI.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Timely maintain and record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, issues and provide reasonable solutions thereby satisfying the customer.
Upper Crest, Manama
Managing and supervising entire restaurant operation in both branches.
• Looking out daily purchases according to the stock available in the restaurant.
• Deals with the various suppliers for day-to-day supplies.
• Handling entire catering orders, making Quotation & Invoices of catering orders.
• Deals with the corporate clients for their catering needs.
• Introducing several training and motivational programs regarding the customer service and hygiene to boost morale of
employees and motivate greater effort.
• Organizing monthly meetings for appreciate and give feedback to employees about their work.
• Do follow-up of the payments with corporate clients for their catering orders.
• Directly reports to Owners and partners about the business requirements and needs
Worked has a data entry operator in the S.Q.L system also managing the proper data to be entered in the Navision software.
• Collect the proper documents to enter the proper data in the Navision software.
• Conducted the meeting with the other staff to plan out how to work properly in this system.
• Also conducted the training program so that other staff can get the proper knowledge about the Navision system
Worked in main Kitchen, preparing the soup, sauce & mise-en-place.
• Used to report directly to the chef about the stock.
• Also handled the staff kitchen, prepared the proper quantity of food for the entire staff.
• Also played the role of order announcing on busy time.
• Responsible to handle the entire pantry operation.
• Also handled the cold kitchen, prepared various varieties of salads to be present in the Buffet.
courses: Certificate course in Cookery
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