Technical Supervisor/Controller
WIPRO
Total years of experience :17 years, 0 Months
• Assigning the load through ICMS (integrated Customer Management System) to the Field Staff.
• Closing work order through WFM (Work Force Management) for field staff.
• Work Order Generation for new equipment Installation.
• Configuration of ADSL/VDSL Speed (10Mbps, 20Mbps) through ICMS as per customer requirement.
• Maintaining Installation of ADSL/VDSL customer on Daily basis.
• Providing technical support of ICMS to technicians to activate ports and configuring LC.
• Monitoring field Staff performance through AL-MONJEZ Application and Maintaining SLA that Field staff closing Load as per required SLA by STC Standards.
• Following Technicians on daily basis to close the Tickets on Time and submitting their reports to higher management accordingly.
• Coordination, Management and Execution of (SDH, MPLS and FTTx Projects which Includes installation, testing and commissioning).
• Work Order Generation for new equipment Installation.
• Uploading of all Databases of TXM nodes in IMS (Inventory Management System) tool for handover Services.
• Uploading new TXM nodes in Remedy for Handover to Operational and Maintenance Team.
• Applying MDT and TCN for Troubleshooting of new and existing SDH and MPLS Nodes
• Configuration of OLT Port Distance SFP (Long haul and short Haul).
• Supervising Patching Activity from OLT to FPP and ODF under Vendor team.
• Also manage Data Center plan, Design and Implementation through DCIM (DATA Center Infrastructure Management - Schneider Electric).
• Performing PAT Activity of OLT along with all Tests (IPTV and HIS).
• Finalization of SOPs for the smooth handover of TXM Nodes to Operational & Maintenance Team.
• Analysis of OTDR traces, section loss measurements and results of other test procedures.
• Direction and assistance to field teams about mobily’s procedures, standards and specifications.
• Close coordination with planning departments to keep track of new FTTx scope.
Sales, marketing, Installation, integration and Commissioning of CCTV, Audio Communication, Biometric and Burglar Alarms.
DVR Configuration for Remote view and Smart Phone support.
- Monitor 24/7 2G/3G/4G LTE Telecom and E&M Alarms also escalate and update alarms as per customer SLA (Service Level Agreement)
- Support as front office engineer to rollout and Managed Service Teams during activities of Re-Homing and Swap (Huawei/NSN) as per customer satisfaction.
- Coordinate with different (STC, Mobily and ITC) for Leased line and media related issue as well informing customer accordingly.
- Study and prepare all relevant documents of the site from implementation to acceptance as per customer satisfaction.
- Provide IT/Telecom technical support during operation maintenance activities to resolve the technical and logical issues in mean time.
- Perform all the activities under guidance of health and safety environment which are assigned by ITU (International Telecommunication Union).
- Prepare daily reports for customer of ZTE network.
- Escalate hourly performance report on daily basis for 2G, 3G and LTE to customer and ZTE Managed Services Team.
- Installed and commissioned ZTE ZXSDR BS8700 & ZXSDR BS8800 BTS as per plan approved by Zain customer and designed by our ZTE Team.
- Monitor ZTE BSC and RNC signaling links and make first level escalation during any abnormality in (IuPS, IuCS, Iur, MTP3 and Iub signaling links) to Core, IPBB and GNOC.
- Work as BO support (troubleshooting through ZTE-SDR).
- Maintain QC/QA of the equipment according to customer requirement.
- Supervise preventive maintenance on weekly and monthly basis of IT Telecom sites as per customer requirement.
- Working within the Ericsson Network Operations Centre (Managed services) to improve administrative performance.
- 24/7/365 monitoring of all alarms generated by Ericsson MW nodes such (TN’s, OMS, AXX).
- Reporting of all transmission problems and network performance.
- Faults escalation, follow up with field maintenance and ELS when needed.
- Also Monitoring External Alarms (Intruder, Environmental, Power issues) by command on OSS.
- Creation and Configuration of network elements on SOM and ensure that all NE’s should be visible through SOM
- Provide support to Field Operations and Project team as required.
- Provide the necessary operation maintenance support such as software upgrading for operational software on Microwave equipments.
- Control and supervise the maintenance downtime MDT& TCN for all activities on live elements related to transmission and keep a copy of configuration backup before& after each activity.
- Responsible for the surveillance of the network. Perform 24 hours surveillance of the whole GSM network by OSS
- Use of Citrix Client Software for Alcatel and Motorola OMC-R.
- Installation, integration & commissioning of Ericsson Minilink (2p, 6p & 20p).
- I Have knowledge of Ericsson OMS, to built a Optical fiber media to creates ADM.
Hardware Installation, Configuration, Integration & Commissioning Huawei Optix RTN (Radio Transmission System) 610/620/600.
Maintenance and Troubleshooting Huawei Optix RTN 610 & 620.
Familiar with Installation, Commissioning and Integration of Ericsson, Tell labs DXX.
Also worked on DXX physical and logical cross connections and types of DXX 8100 & DXX 6300.
A sound knowledge on PDH/SDH Principles, Standards & Technologies of Transmission System.
Troubleshoot all kinds of SDH and PDH transmission links.
To coordinate with OMC and troubleshoot accordingly as per fault within that frame of time with O&M Team.
Complete knowledge on how to use SDH analyzers and Fiber Optic Testers.
Commissioned Optix OSN3500, Optix OSN7500 and Optix OSN9500 to create a ring of optical fibre, also testing fibre media through power meter also trouble shooting fibre media by using attenuator.
Commissioning & Integration of Huawei BTS 3012 & 3012AE.
Done PAT of Sites according Customer requirement.
Operate SITE MASTER for checking VSWR and PUMA 4220E for Analyzing E1 BER/Signal Loss.
Survey, Planning, Implementation, Installation and Commission for a different Microwave Links, including PDH & SDH (Protected and Un-protected) and SDH network.
Optical equipment (OSN & METRO series) connectivity, configuration and testing.
SDH (Microwave and OFAN) ring commissioning, testing and STM1/E1 planning
E1s Planning, Adding & Dropping and patching of whole Ufone network, including Microwave, SDH, VSAT and Access Network.
Managing the resources for the Cutover and Shifting of transmission routes
Managing the teams of Subcontractors, regarding new installation and Up-gradation
NMS Planning and implementation of Microwave (NEC & RTN)
Responsible for Media/Leased Line and cutover (Sites & BSCs) of all south regions for the Project
Responsible for re-orientation, cutover and dismantling.
Leased Line connectivity from Telephonic exchanges for remote BSC, Aters, Abis and PSTN
- Hardware installation, integration and Testing for Microwave IDU and ODU of NEC (Pasolink and Pasolink Neo).
- Commissioning NEC (Pasolink and Pasolink Neo) through Software PNMT (Pasolink Network Management Terminal).
- Operation and Maintenance of NEC (Pasolink/Pasolink Neo) and also trouble shooting of Transmission issues.
- Alarms testing on HUAWEI BSC & BTS
- Supervision, Hardware installation, integration and Testing of HUAWEI BTS 3012 and 312.
- Cabling in exchanges from BSC to Transmission DDF
1st Division