ahmed hussein

International Airlines Tickets Sales Agent

• Training and supervising about 500 employees, reducing operational costs, monitoring departmental compliance with
operational policies, and keeping up-to-date with the progress of administrative affairs
• Planning and executing departmental budgets quarterly, coached above 100 operational activities at every organizational level
• Facilitated day-to-day activities of 6 operational teams, ensuring completion of all assigned tasks in a timely and efficient
manner, collaborated with the 6 teams to handle logistical or production-related tasks
• Hiring 25 employees and managing quality assurance programs, maintained accurate yearly records and reports
• Strategized process improvements to ensure everyone completes tasks on schedule
• Developed and directed the overall operations of facilities, such as maintaining supplies and equipment, overseeing staff and
coordinating with other departments, Promoted 4 health and safety standards

• Providing approximately 2, 000 customers with the best offers and traveling packages
available sell tickets
• Made sure each reservation is valid, providing information about every available flight,
coordinated transportation, accommodations, insurance, tours and activities
• Advised more than 700 clients regarding destinations, cultures, customs and weather
• Collected payments, booked travel arrangements and paid applicable fees

management and capitalization of assets
• Miscellaneous project follow-up, HR management and coordination, purchase
requisition and budget control, free cash flow planning for 4 projects, creating 4 project
charters
• Established preliminary technical and financial data gathering for 2 investment projects
• Gathered financial information of 2 investment projects, monitored and maintained
proper data availability on project progress
• Prepared specs/scope of work where needed for BAP purpose of enhancing projects
• Created 3 BAP documents in business approval process system and workflow
automation platform, implemented 2 Investment projects within the requested
departments
• Ensured that projects are compliant with 5 technical standards and CapEx management
policies and procedures
• Prepared 8+ CapEx cash flow reports and analysis in agreement with project engineer
executive and created relative WBS in EAM, SAP system and all related system
submissions
• Managed outside engineering services, contractors and equipment vendors to
implement 4 projects within budget and schedule in accordance with JTI standards of
quality and EHS measure
• Adapted and applied global engineering factory, regional initiative best practices and
CIDO 12 standards to improve performance
• Assisted with management systems (ISO 9001, 50001 and 14001) on implementation,
improvement and documentation
• Assured full compliance of 4 projects (administered by JTI personnel and contractors) to
environment, health and safety (EHS) sets