Warren Rodrigues

 Executive Assistant to the CEO
- Maintaining records and logs of correspondence, both internal and external.
- Setting up the filing system and maintaining the same via the Filing Index as per Company Procedures.
- Scrutinizing and verifying all incoming documents as per the Company Procedures before submitting the same to the CEO for approvals.
- Organizing meetings and maintaining attendance sheets of attendees.
- Handling incoming emails and if required, direct them to relevant departments.
- Maintaining customer databases and providing relevant information to departments whenever required.
- Operating and maintaining office equipment/ kitchen utilities and arrange for stocking the same by raising timely Stock Material Requisitions.
- Document Controller.
- Ensuring all relevant internal/external documents are sent/received in a timely manner.
- Receiving telephone calls and forwarding as necessary.

Secretary
- Responsible for preparing official correspondence and maintaining records of the same.
- Organizing and coordinating meetings and maintaining and distributing minutes of the same.
- Handling incoming emails and if required, direct them to relevant departments.
- Setting up and maintaining up-to-date filing systems.
- Coordinating incoming and outgoing telephone calls and maintaining a record of the same.

 Administrative Assistant
- Managing office equipment and kitchen utilities.
- Maintaining Registrar of Employees and processing new recruits in co-ordination with PRO.
- Maintaining relevant documents of all employees.
- Assigning employee codes to new employees.
- Conducting induction programs by explaining to them about Company policies, attendance, leave, and transportation services.
- Arranging for Bank Executive for opening of new employee accounts and maintaining records of the same.
- Ensuring rules and policies are adhered to regarding working hours, lunch time, office closure and transportation of employees.
- Maintaining employee Time Cards and updating attendance records.
- Sending weekly attendance reports to employees and senior management and resolving attendance issues, if any.
- Keeping a record of employee leaves, processing the documentation and travel requirements of eligible employees in accordance with the leave policies of the Company.
- Booking of travel tickets for internal employees.
- Receiving guests and customers and arranging for their stay via booking of hotels.
- Maintaining schedules and calendars.
- Maintaining stationery supplies.
- Keeping a check on other utilities like sanitation and air condition servicing, if required.
- Arranging for Company Letter Heads and Employee Business Cards, as and when required.
- Maintaining Safe Locker containing Employee Passports and also Civil ID’s and Bank Debit Cards of employees on vacation.

 Data Entry Operator
- Creation of new customer accounts using Oracle (Point of Sale).
- Assigning new telephone numbers via Metasolv.

 Team Leader of Data Entry Operations
- Handling a Team of 3 Data Entry Operators.
- Handling a Customer Verification Team.
- Cross checking and verifying Customer documents.
- Reject fraudulent applications and forward these back to relevant departments for re-verification.
- Forward verified applications to Data Entry Team for creation of customer accounts and monitor their progress.
- Maintain daily detailed reports of new customer accounts and forward to relevant departments.

 Customer Service Executive
- Handling back-end operations and customer complaints.
- Managing customer requests and if required forward to relevant departments.
- Clearing Pending Work Orders.