Warren Rodrigues

• Ensuring events, processes and all relevant documents comply with Company procedures, policies, regulations & standards.
• Ensuring all relevant internal/external documents are sent/ received in a timely manner and log records are maintained.
• Setting up the filing system and maintaining the same via the Filing Index as per Company Procedures.
• Documenting/recording information, maintaining files, processing all paper work, and performing day to day administrative tasks.
• Preparing all forms of communications to provide information to supervisors, peers, subordinates and to communicate with other Departments.
• Scrutinizing and verifying all incoming documents as per the Company Procedures before submitting the same to the CEO for approvals.
• Maintaining customer databases and providing relevant information to departments whenever required.
• Organizing meetings/conferences and maintaining attendance sheets of attendees.
• Operating and maintaining office equipment/ kitchen utilities and arrange for stocking the same by raising timely Stock Material Requisitions.

• Responsible for preparing official correspondence and maintaining records of the same.
• Organizing and coordinating meetings and maintaining and distributing minutes of the same.
• Handling incoming emails and if required, direct them to relevant departments.
• Setting up and maintaining up-to-date filing systems.
• Coordinating incoming and outgoing telephone calls and maintaining a record of the same.

• Prepare internal/external official correspondence, and maintaining records of the same
• Arrange/confirm appointments with clients
• Handle incoming emails and direct them to relevant departments
• Set up/maintain up-to-date filing system
• Maintaining customer databases and providing relevant information to departments whenever required.
• Coordinating incoming and outgoing telephone calls and maintaining a record of the same.
• Operating and maintaining office equipment.
• Setting up of Company Email Accounts for new employees and providing IT support, whenever required.

⇒ Administrative Assistant - Responsibilities include:

• Managing office equipment and kitchen utilities.
• Maintaining Registrar of Employees and processing new recruits in co-ordination with the PRO.
• Maintaining relevant documents of all employees.
• Conducting induction programs by explaining to them about Company policies, attendance, leave, and transportation services.
• Arranging for Bank Executive for opening of new employee accounts and maintaining records of the same.
• Ensuring rules and policies are adhered to regarding working hours, lunch time, office closure and
transportation of employees.
• Maintaining employee Time Cards and updating attendance records.
• Sending monthly attendance reports to the Accounts Departmentand resolving attendance issues, if any.
• Keeping a record of employee leaves, processing the documentation and travel requirements of eligible employees in accordance with the leave policies of the Company.
• Booking of travel tickets for internal employees.
• Receiving guests and customers and arranging for their stay via booking of hotels.
• Maintaining stationery supplies.
• Keeping a check on other utilities like sanitation and air condition servicing, if required.
• Arranging for Company Letter Heads and Employee Business Cards, as and when required.
• Maintaining Safe Locker containing Confidential Documents, Employee Passports and also Civil IDs and Bank Debit Cards of employees on vacation.

⇒ Sales Coordinator - Responsibilities include:

• Responsible for accurate and timely issue of Quotations and Proforma Invoices to customers.
• Process inquiries by phone, fax and personal visits in relation to Company business.
• Maintaining excel logs/ records of all information pertaining to Customer RFQs, Quotations sent, POs received, Invoices issued and Delivery Notes issued.
• Solving problems by liaising with other staff and customers.
• Assist with daily sales reporting as well as provide detailed monthly analysis of sales efforts.
• Maintaining Customer Database and Records.

⇒ Purchaser Officer - Responsibilities include:

• Maintaining complete and updated purchasing records/data and pricing, in the system as well hard copies.
• Evaluating requirements of company, preparing Requisition Reports and getting the same approved.
• Sending out Requests for Quotations and supporting relevant departments with Quotations received for the purpose of Procurement.
• Negotiating with potential suppliers and selecting the best purchase package in terms of quality, price, delivery time and services.
• Preparing and processing Purchase Orders in accordance with Company policies and procedures.
• Coordinating with suppliers to ensure on-time deliveries.
• Monitoring and coordinating deliveries of items from suppliers to ensure that all items are delivered to Stores on time.
• Assist in the planning and managing of inventory levels of materials with senior management.

⇒ Stock Controller:

• Receiving Deliveries.
• Reconciling Delivery Notes with Purchase Orders.
• Recording serial numbers where applicable.
• Organizing stock in Stores.
• Organizing stock in designated areas for ongoing projects.
• Monthly stock-take and reconciliation of stock.
• Arranging the process of returns with respect to damaged/ faulty items with manufacturers and suppliers.

• Handling back-end operations and customer complaints.
• Managing customer requests and if required forward to relevant departments.
• Clearing Pending Work Orders. ⇒ Team Leader of Data Entry Operations - Responsibilities include:

• Handling a Team of 3 Data Entry Operators.
• Handling a Customer Verification Team.
• Cross checking and verifying Customer documents.
• Reject fraudulent applications and forward these back to relevant departments for re-verification.
• Forward verified applications to Data Entry Team for creation of customer accounts and monitor their progress.
• Maintain daily detailed reports of new customer accounts and forward to relevant departments.

⇒ Data Entry Operator - Responsibilities include:
• Creation of new customer accounts using Oracle (Point of Sale).
• Assigning new telephone numbers via Metasolv.