Call Center Executive
UAE
Total years of experience :18 years, 1 Months
December, 2020 till Present
Data Direct, Dubai, UAE
Call Centre Specialist (DHA)
• Manage large amounts of incoming calls for two ques, Covid-19 and Primary Health Centre, Hospitals and Speciality Centres
• Assigned for tasks such contacting hospitals for booking, customer call back, create medical records on system, escalating to responsible departments.
• Identify and assess patients' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right knowledge base.
• Booking PCR, vaccine, GP and specialist appointments at DHA primary health centres and hospitals.
• Using CRM to record and submit patients’ inquiries or requests.
Answer and direct telephone calls
* Work within a busy officeenvironment, and supportofficeteams in order to ensurethe smooth running
of day-to-day activities.
* Communicate clearly with work colleagues using emails.
* Maintain updated systems for filing, inventory, mailing, and databases
* Organizing, preparing agendas for, and taking minutes of board meetings.
* Booking travel and accommodation for seni or managers.
* Answering incoming calls in a professional manner
* Excellent knowledge of Word, Excel & other specialistdatabasetools & software.
* Sending/receiving goods from/to the company's branches inside/outsideKSA
* Responsiblefor Riyadhwarehouse, whichis notonlyused as a placeto storethegoods safely, butalso
distributing largeshipments to the remote areas related to Riyadh region.
* Ensuring all shipments areprocessed accurately and on-time to the customer.
* Responsiblefor the cash collection of the private sector entities.
* Responsiblefor the petty cash, thus purchasing theoffice needs and supplies.
Shiftteamleader providessupportto teammembers to deliver highlevel of servicewhileleading
customer center to achieve salestarget.
* Coaching the team members, listening, asking focused questions, reflecting back, challenging, clarifying
goals, agreed-upon results and actingas a role model.
* Motivatingthestaff by providingthemwith incentives, days outandother strategies to increase
employee performance.
* Reporting for interruption with the system through sending e-mails to IT department.
* Responsiblefor closing theshift's daily stock and issuing s ales reports.
* Report to directmanager all practices and operations, suggesting solutions for existing problems.
* Monthly physical countto ensurethatno missingitems and preparethedamagesheetand items to be
sent to the main warehouse.
* Issuingfinancedaily reports and sendinga dailye-mail to the financial department after closingof cash
and visa balances.
* Responsiblefor all cash issues especially for corporateaccounts.
* Responsiblefor visamachineissues, reviewthedaily transactiondetails, checking theending balance;
settle the batch to send all transactions to the bank.
* Solve problems of transactions on the system with differentdepartments, free/paid.
* Responsibleto solvecash problemresulting from transactions of team members.
Officeadministrator responsiblefor handling the paper work with the project management officers.
* Responsible for purchasing stationery items, office supplies and staff needs.
* Company official representativein front of customs committee, responsiblefor entrance and exit of fixed
assets.
* Responsiblefor purchasing work shop needs and safety items for the labors.
* Responsiblefor the petty cash account.
* Filingcopies of letters that sent/received to/from the top management and the project management.
* Attending the safety weekly meeting held by the project management, taking importantnotes and
briefing the administrativeteam.
Microsoft Scholarship Microsoft Office Specialist
Section) Major