System Administrator Consltant
Orange - Egypt
Total years of experience :12 years, 0 Months
• Responsible for servers hardening (MTSB) to make sure that group
policies applied and tested before deploying it to production.
• Responsible for Windows client hardening (MTSB) to make sure that
group policies applied and tested before deploying it in production.
• Review data encryption policies applied and affected.
• Engage with the AXA team in daily tasks like servers patching, servers
upgrading, etc.
• Manage all AXA servers and make sure that they meet all security
requirements.
• Participate with AXA Team to upgrade Kaspersky console and agent
for Clients (about 900 laptops).
• Participate with AXA Team to upgrade windows clients from version
1607 to 1805(about 900 laptops).
• Participate with the AXA team to complete requirements for the "PCIDSS V3.2.1" certificate.
• Manage Active Directory, DNS, and DHCP servers.
• Install & configure computer H/W operating systems and
applications, including Windows & Linux.
• Monitor and maintaining computer systems and networks.
• Troubleshoot system and network problems, diagnose, and solve
hardware or software faults.
• Provide support rollout of new applications. Including procedural
documentation reports.
• Set up new user accounts and profiles and dealing with password and
profile issues
• Support about 400 users and incoming visitors.
• Windows Server (2008R2-2016), Windows (7&10) Installation, and
Support Issues.
• Manage & upgrade active directory, DNS, DHCP, WSUS, and WDS
servers.
• Install, Maintain, repair, and upgrade network and computer systems.
• Customize Windows server policies for client PC and Laptop.
• Manage Print Server and first-line support for Printers & scanners.
• Install End-Point Firewall (Symantec 14.2) at PCs, Laptops and
support its Issues.
• Manage firewall (FortiGate®-200) and support its issues.
• Deal with Cisco Switches and routers for networking troubleshoot.
• Install and first-line support for Cisco Japper and IP Phones.
• Manage IP surveillance Server and first-line support for the Camera
system.
• Responsible for Committees and & video Conferences.
• Migration of IT systems from Nestle to Froneri.
• Back-up of data and remove all data from our employee’s PCs, Laptops, and these systems.
• Install windows for all PCs and laptops through windows deployment server (WDS)
• Retiring Nestle equipment (Nestle/BT Routers, WAN/ISP CPE devices, Cisco Call Manager Router, Riverbed, old/discontinued servers, Wi-Fi controllers, Wi-Fi AP’s) and removed from the racks.
• Install new rack and new Froneri device (HP Switch 1960 - Juniper firewall & Windows deployment server WDS)
• Confirm that all nodes working and connected to the network
• Support about 2000 users including (Students - Staff- administrative Team) & 250 end devices (PCs & Laptops)
• Windows Server (2008-2016), Windows (7, 8.1&10) Installation and Support Issues.
• Manage active directory, DHCP server, and DNS server.
• Installing, Maintaining, repairing and upgrading network and computer systems.
• Customizing Windows server policies for client PC and Laptop.
• 1st line support for Printers & scanners
• Install End-Point Firewall (Bitdefender) at PCs, Laptops and support its Issues.
• Manage firewall (FortiGate®-1000 C) and support it issues.
• Monitor support team mail and troubleshoot request issues.
• Deal with HP & Cisco Switches and routers for networking troubleshoot.
• Install Ericsson Base Band5216 with Transport Connectivity Unit TCU or Site Integration Unit SIU.
• Make expansion for 2G (add RUs, RRUs, reconfigure 2G).
• Define alarms and make sure it works.
• Define IP, Subnet mask & Gateway to connect site by backbone network.
Telecom Maintenance Engineer (AFRO Egypt)
1- Maintenance project
• Handle Transmission alarms and make RSL enhancement if needed.
• Handle 2G and 3G Alarms.
• Report and Change defected items in cabinets.
• Deal with Ericsson and HUAWEI Equipment to handle its issues.
2- Emerson Monitor System Project.
• Make installation for Emerson Monitor System in Vodafone HUBs.
• Make sure that System Connected and managed by ENEC Team.
• Make sure that all sensors functionality working as standard.
Telecom Acceptance & Quality Assurance Engineer
• Audit at Vodafone Subcontractors to make sure that Quality of Work as Vodafone Standard.
• Provide Telecom Concepts for Teams if needed.
• Deal with all vendors' equipment installed in Vodafone Network (Ericsson -SIAE- Huawei).
Projects: Revamp, Rollout (Transmission &New sites), Modernization & Expansion
Telecom Site Engineer (CITEX)
• Install for new link 1+o, 1+1 and 2+2 (XPIC) and confirm that MMUs configured as SF6 and Confirm that links managed
• Install outdoor and indoor installation units.
• Acceptance for Traffic node installation (2P, 6P, and 2OP).
Job Description :
- To ensure action notes are input onto database before call end
- To follow correct procedure for escalating calls to team leader
- To ensure correct Systems action, up-to-date and relevant
- To keep attendance/time exemplary
- To resolve customer complaints and problems and to escalate issues to appropriate persons/teams whenever needed.
- To be prompt for work and back from breaks.
- To adhere CCC rules
- To effectively interpret the needs of the customers, maintain and enhance standards of quality for the services offered.
- To build a customer relationship, which adds value to the customer leading to a long term profitable relationship
- To show a broad knowledge and services and their competitive advantages.
- To follow the appropriate guidelines and procedures for any given situation.
http://www.tedata.net/eg/en/
Services portfolio :
- Developing the integrated IT solutions.
- Developing and publishing internet websites and portals.
- Developing IT services..
Projects :
1- Vodafone internet and VPN solutions.
- Selling business solutions internet and VPN (leased line).
- Ensure the smooth operation and routing of team to sell the products.
- Provide the Technical acknowledge advice and support on a range of products.
2- Vodafone “Sherkety”
- Target Small and medium enterprise.
- A key point of contact for clients and provide both Pre &after sales advice.
- Search for new clients who might benefit from offer or service and maximizing customer Potential in designated regions.
- http://sherkety.vodafone.com.eg/eagle/bizportal.portal.
3- Bulk SMS
- Selling Business SMS.
- Open new channel with customers.
- http://www.starware.net/
Department: Communication and Electronics. Grade: Good 74.78 % (GPA 2.99) Graduation project: Moving Target Indicator Radar System. Grade: Excellent Graduation Topic: The purpose of moving target indication (MTI) radar is to reject signals from fixed or lowly moving unwanted targets, such as buildings, hills, trees, sea, and retain for detection or display signals from moving targets such as aircraft.