Hospitality Development Manager
Dhofar Tourism Company S.A.O.G.
Total years of experience :11 years, 9 Months
-Reporting to the Chairperson
-In charge of all hospitality-related matters in the company
-In charge of all new deals with external companies related to hospitality
-Consulting all hospitality related to the company and the company’s subsidiaries
-Monthly auditing for the hotels owned by the company
-Quality assurance audit on a weekly basis for all hotels owned by the company
-Conducting training for hotel staff
-Conducting monthly owners' meetings with hotel management
-Analyze and evaluate the different aspects of business
growth routes and development processes in the local
and international hospitality industries to assist in
enhancing the company standards and hospitality
awareness by creating hotel standards and making sure it
is followed and maintained.
-Having regular meetings with the hotel management
and department heads to get more details and deliver.
the owner's vision.
-Generating ideas, start it, improve it to create visibility
for the hotel and the hospitality section in the company
-Supporting and assisting the commercial team in identifying
and pursuing new business sales opportunities by using the company database, networking, B2B
opportunities, exhibitions, and client entertainment
-Working with the General Manager, commercial team,
and Finance to create inspirational and cost-effective.
proposals and pitching to the client/prospect.
-Building and managing relationships with key
stakeholders, including investors, owners, and locals.
authorities.
-To support and lead the commercial team to establish positive links with potential
partners and stakeholders and target number of referrals for
proposal
-In charge of all Development projects (ITC, Real Estate, Hotel brand establishment, and team hiring).
Grand Millennium Muscat
1st June 2019 - Till present
-Reporting to General Manager
-In charge of Front Office,
-Taking care of all VIPs arrivals and during their stay
-Guest rooms inspection randomly
-Coordinating among Front office, sales, and revenue and getting new business leads
-Working closely with F&B on creating promotion and increase revenue
-Random walkthrough in both hotels, sending daily reports to HODs
-Inspecting all hotels’ areas and departments to ensure operation is going smoothly per the standard and company policy.
-Working on generating more revenue to F&B, rooms, and events
-Assisting Marketing department
-Overlooking entire hotel operation
-Acting Cluster Assistant Director of Housekeeping for the last year.
-Handling new accounts, Government, and corporate.
-Control departmental expenses through proper analysis and planning for manpower needs
-Purchasesand usage of materials and supplies
-Incharge of the entire operation in Front ofice.
-Departmentaltrainer.
-Forecasting, Budgeting, Scheduling.
-Maintaininga good relation with all guests, and between guests and the hotel.
-Roomsblocking, in charge of all issues related to VIPs and regular guests
-Incharge for Airport Operation and Limousine.
-Joined as Front Desk Agent till September 2012.
-Promotedto Guest Serviced team leader till June 2013
-Promotedto Assistant Front Desk Manager
-Controldepartmental expenses through proper analysis and planning for manpower needs
-Purchasesand usage of materials and supplies
-ActingGuest Services Manager
-Departmentaltrainer.
-Forecasting, Budgeting, Scheduling.
-Maintaininga good relation with all guests, and between guests and the hotel.
-Roomsblocking, in charge of all issues related to VIPs and regular guests
Accounting and Administration Bachelor degree