Ahmed Ibrahim

Sales Director KSA of e-Comm and B2B at Clara Group

• Saudi Arabia - Riyadh
• My current job since April 2020

• Drive sales and overall P&L impact for the Company business in alignment with business objectives
• Manage day to day activities and relationship with Company retail to strengthen overall partnership and achieve mutual business goals.
• Forecast demand and budget to support joint business planning with the customer; identify logistical synergies.
• Generate and develop new business opportunities; conduct quarterly account presentation to internal and external senior leadership.
• Oversee business reporting, measure key metrics and KPIs to drive overall visibility into trends and areas of opportunity.
• Own and manage Company marketing budget and ensure ROI performance
• Products distribution management
• Analysis and reporting for range-Inventory optimization
• Warehouse stock monitoring
• Logistic cycle Management

Operation and growth manager at Tania water

• Saudi Arabia - Riyadh
• November 2012 to April 2020

• Management of the digital online channel
• Warehouse stock adjustment
• Logistic Management (Product mix planning - in house
transportation & delivery to end consumer - Warehouse
planning)
• Establishing and managing deals with other shipping
companies.
• Participate in marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Track marketing metrics and trends, like conversion rates and
web analytics
• Monitor relationships with existing customers through CRM
systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive
new customers
• Assist with organizing promotional events to reach prospective
customers Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition
• Supervise day-to-day operations in the customer service
department.
• Respond to customer service issues on time.
• Create effective customer service procedures, policies, and
standards.
• Develop customer satisfaction goals and coordinate with the
team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer
service activities and discussions.
• Assess service statistics and prepare detailed reports on your
findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service
department.
• Stay informed on the latest industry techniques and methods
• Meeting with sales managers to discuss Tele sales strategies.
• Training junior Tele sales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the Tele sales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets

Sales and Marketing Manager at Saudi Printing and Packaging Co

• July 2010 to November 2012

Responsibilities:
 Promoting the company's existing brands and introducing new products
to the market
 Analysing budgets, preparing annual budget plans, scheduling
expenditures, and ensuring that the sales team meets their quotas and
goals
 Researching and developing marketing opportunities and plans,
understanding consumer requirements, identifying market trends, and
suggesting system improvements to achieve the company's marketing
goals
 Gathering, investigating, and summarizing market data and trends to
draft reports
 Implementing new sales plans and advertising
 Recruiting, training, scheduling, coaching, and managing marketing and
sales teams to meet sales and marketing human resource objectives
 Maintaining relationships with important clients by making regular visits,
understanding their needs, and anticipating new marketing opportunities
 Staying current in the industry by attending educational opportunities,
conferences, and workshops, reading publications, and maintaining
personal and professional networks
Achievements:
 Contracting with Elam Company
 Sales by phone

Sales and Product Manager at SPPC

• Saudi Arabia
• January 2009 to July 2010

Meeting the product line sales and bookings objectives
 Maintain and develop Moog’s position in the market
 Form the product/market leadership team with the Product Line

Executive Secretary at Advanced Computer Technology ACT

• August 2004 to January 2009

in High Management
* Distributing and recording of all incoming mail to the proper persons
(Arabic and English).
* Arranging and typing of all letters for the President.
* Summarizing and typing of all Presidents' instructions, distributing it to
assigned employees.
* Entering of all Presidents’ instructions in the Follow up System, issuing
the requested reports.
* Following up and update the status of all the projects and the
development of construction works.

Executive Secretary

• August 2003 to August 2004

in High Management
* All Executive Secretary work
Arab Poultry
Breeders Co. ltd
(Cairo- Egypt)

Secretary

• August 2000 to August 2003