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Ahmed Ibrahim Abdullah

Business Support Senior Specialist

TE-Data

Location:
Egypt
Education:
Bachelor's degree, Information Technology
Experience:
11 years, 8 months
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Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  11 Years, 8 Months   

January 2015 To Present

Business Support Senior Specialist

at TE-Data
Location : Egypt - Cairo
Provide technical support to all business projects like FTTH “Fiber to the Home”, EVDO “Evaluation Data Optimized” and others projects.
January 2014 To December 2014

Second Level Support Specialist

at TE-Data
Location : Egypt - Cairo
Handle all ADSL technical problems that are escalated from the first level support team.
March 2013 To December 2013

Advanced Technical Support Specialist

at TE-Data.
Location : Egypt - Cairo
Identify and troubleshoot all customers’ technical problems that are related to ADSL service

Education

What's your educational background?
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July 2011

Bachelor's degree, Information Technology

at Faculty of Computers and Information
Location : Egypt - Cairo
Grade: 80 out of 100
Education

Collage: Computers & Information,
Department: Information Technology (IT).
Grade: Very good (year 2011).

Specialties & Skills

• CCNA (R&S) 200-120 - Cisco Certified Network Association (Routing and Switching).

0 + Endorse

MCITP server administrator 2008

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MCSA - Microsoft Certified Solutions Associate: windows server 2012.

0 + Endorse

CCNP (R&S) - Cisco Certified Network Professional (Routing and Switching).

0 + Endorse

CCNA

0 + Endorse

CCNA Routing and Switching

0 + Endorse

Customer Service

0 + Endorse

Technical Staff Management

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Computer Hardware Troubleshooting

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Languages

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For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
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Arabic

Expert

English

Expert

Training and Certifications

• CCNP (R&S) - Cisco Certified Network Professional (Routing and Switching). ( Training )

Private Course with Eng. Ahmed Nabil

• CCNA (R&S) 200-120 - Cisco Certified Network Association (Routing and Switching). ( Certificate )

• MCITP - Microsoft Certified IT professional: server administrator 2008. ( Certificate )

MCSA - Microsoft Certified Solutions Associate: windows server 2012. ( Certificate )

Recommendations

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As TEACHER in Faculty of Computers and Information

By Ahmed AbdelMouty (TEACHER) on 23-11-2011
"To whom it may concern It gives me immense pleasure in recommending Eng. Ahmed Ibrahim AbdAllah was my student in the last year. He is hard worker and achieved excellent in all the courses he studied with me. He is cooperative and can fit himself into teamwork. His background in the basic subjects is very high. He is honest, faithful, cooperative genius and has high morality. His fluency in English language is very high and he can express himself very well. Please feel free to contact me directly if I could be of further assistance in casting more light on Eng.Ahmed. I wish him the best… Sincerely, Ahmed AbdelMouty"

As PARTNER in Faculty of Computers and Information

By
Mohammed Sobhy
(PARTNER) on 22-11-2011
"Ahmed Is Good programmer With great Future"
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