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Ahmed Ibrahim Abdullah, Business Support Senior Specialist

Ahmed Ibrahim Abdullah

Business Support Senior Specialist·TE-Data

Egypt

Bachelor's degree, Information Technology

Work experience

Total years of experience: 13 years, 3 months

Business Support Senior Specialist

January 2015 - Present

TE-Data

Cairo, Egypt

January 2015 - Present

Provide technical support to all business projects like FTTH “Fiber to the Home”, EVDO “Evaluation Data Optimized” and others projects.

Company industry:
Telecommunications
Job role:
Engineering

Second Level Support Specialist

January 2014 - December 2014

TE-Data

Cairo, Egypt

January 2014 - December 2014

Handle all ADSL technical problems that are escalated from the first level support team.

Company industry:
Internet & E-commerce
Job role:
Support Services

Advanced Technical Support Specialist

March 2013 - December 2013

TE-Data.

Cairo, Egypt

March 2013 - December 2013

Identify and troubleshoot all customers’ technical problems that are related to ADSL service

Company industry:
Internet & E-commerce
Job role:
Information Technology

Education

Faculty of Computers and Information

July 2011

July 2011

Bachelor's degree, Information Technology

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

Education Collage: Computers & Information, Department: Information Technology (IT). Grade: Very good (year 2011).

Skills

CCNA
Expert
CCNA
Expert
CCNA Routing and Switching
Expert
CCNA Routing and Switching
Expert
Customer Service
Expert
Customer Service
Expert
Technical Staff Management
Expert
Technical Staff Management
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
• CCNA (R&S) 200-120 - Cisco Certified Network Association (Routing and Switching).
Expert
• CCNA (R&S) 200-120 - Cisco Certified Network Association (Routing and Switching).
Expert
MCITP server administrator 2008
Intermediate
MCITP server administrator 2008
Intermediate
MCSA - Microsoft Certified Solutions Associate: windows server 2012.
Intermediate
MCSA - Microsoft Certified Solutions Associate: windows server 2012.
Intermediate
CCNP (R&S) - Cisco Certified Network Professional (Routing and Switching).
Intermediate
CCNP (R&S) - Cisco Certified Network Professional (Routing and Switching).
Intermediate
CCNA
Expert
CCNA
Expert
CCNA Routing and Switching
Expert
CCNA Routing and Switching
Expert
Customer Service
Expert
Customer Service
Expert
Technical Staff Management
Expert
Technical Staff Management
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
MCSA - Microsoft Certified Solutions Associate: windows server 2012.
• MCITP - Microsoft Certified IT professional: server administrator 2008.
• CCNA (R&S) 200-120 - Cisco Certified Network Association (Routing and Switching).

Training
• CCNP (R&S) - Cisco Certified Network Professional (Routing and Switching).
Private Course with Eng. Ahmed Nabil

Recommendations

Ahmed AbdelMouty

Nov 2011

Nov 2011

teaching assistantTeacher

To whom it may concern It gives me immense pleasure in recommending Eng. Ahmed Ibrahim AbdAllah was my student in the last year. He is hard worker and achieved excellent in all the courses he studied with me. He is cooperative and can fit himself into teamwork. His background in the basic subjects is very high. He is honest, faithful, cooperative genius and has high morality. His fluency in English language is very high and he can express himself very well. Please feel free to contact me directly if I could be of further assistance in casting more light on Eng.Ahmed. I wish him the best… Sincerely, Ahmed AbdelMouty

Mohammed Sobhy

Nov 2011

Nov 2011

ProgrammerPartner

Ahmed Is Good programmer With great Future