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Ahmed Ibrahim Abdullah, Business Support Senior Specialist

Ahmed Ibrahim Abdullah

Business Support Senior Specialist

TE-Data

Location
Egypt
Education
Bachelor's degree, Information Technology
Experience
11 years, 2 Months

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Work Experience

Total years of experience :11 years, 2 Months

Business Support Senior Specialist at TE-Data
  • Egypt - Cairo
  • My current job since January 2015

Provide technical support to all business projects like FTTH “Fiber to the Home”, EVDO “Evaluation Data Optimized” and others projects.

Second Level Support Specialist at TE-Data
  • Egypt - Cairo
  • January 2014 to December 2014

Handle all ADSL technical problems that are escalated from the first level support team.

Advanced Technical Support Specialist at TE-Data.
  • Egypt - Cairo
  • March 2013 to December 2013

Identify and troubleshoot all customers’ technical problems that are related to ADSL service

Education

Bachelor's degree, Information Technology
  • at Faculty of Computers and Information
  • July 2011

Education Collage: Computers & Information, Department: Information Technology (IT). Grade: Very good (year 2011).

Specialties & Skills

CCNA
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CCNA Routing and Switching
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Customer Service
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Technical Staff Management
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Computer Hardware Troubleshooting
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• CCNA (R&S) 200-120 - Cisco Certified Network Association (Routing and Switching).
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MCITP server administrator 2008
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MCSA - Microsoft Certified Solutions Associate: windows server 2012.
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CCNP (R&S) - Cisco Certified Network Professional (Routing and Switching).
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Languages

Arabic
Expert
English
Expert

Training and Certifications

MCSA - Microsoft Certified Solutions Associate: windows server 2012. (Certificate)
• CCNP (R&S) - Cisco Certified Network Professional (Routing and Switching). (Training)
Training Institute:
Private Course with Eng. Ahmed Nabil
• MCITP - Microsoft Certified IT professional: server administrator 2008. (Certificate)
• CCNA (R&S) 200-120 - Cisco Certified Network Association (Routing and Switching). (Certificate)

Hobbies

  • chess