Director Of Front office
Grand Rotana Resort & Spa
Total years of experience :16 years, 3 Months
• Managing & directing all the Front Office department operations.
• Ensure that all the hotel guests are welcomed & treated in a decent manner and all their requests handled in professional manner.
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition.
• High focus on guest satisfaction & follow up any guest comment & ensure it is handled in professional manner that satisfy guest.
• Set Front Office annual goals and objectives & ensure of achievement.
• Participate with Revenue & Sales departments in preparing hotel strategies & follow implementation on daily basis all over the year.
• To control the availability and accuracy counts of rooms to maximize hotel revenue.
• Maintains an organized reservation handling system to easily analyses trends and accurately forecast occupancy.
• Set with Housekeeping yearly rooms budget & ensure of expenses control on regular basis.
• Set co-operation system with housekeeping for daily operation issues & ensure of implementation.
• Set in co-operation with Training Department yearly development plan considering our needs and opportunities.
• Ensures training needs analysis of Front Office staff is carried out and training programmer are designed and implemented to meet needs
• Set a communication system with Finance for all cashier issues and ensure of smooth daily operation.
• Maintain knowledge of credit policies & procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out within the Front Office department
• Maintains effective communication with all other departments to ensure smooth service delivery and assures that all issues related to them are taken care of.
• Demonstrate awareness of all safety & security policies and procedures and ensure all procedures are conducted safely and within established guidelines.
• Managing & directing all the Front Office department operations.
• Ensure that all the hotel guests are welcomed & treated in a decent manner and all their requests handled in professional manner.
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition.
• High focus on guest satisfaction & follow up any guest comment & ensure it is handled in professional manner that satisfy guest.
• Set Front Office annual goals and objectives & ensure of achievement.
• Participate with Revenue & Sales departments in preparing hotel strategies & follow implementation on daily basis all over the year.
• To control the availability and accuracy counts of rooms to maximize hotel revenue.
• Maintains an organized reservation handling system to easily analyses trends and accurately forecast occupancy.
• Set with Housekeeping yearly rooms budget & ensure of expenses control on regular basis.
• Set co-operation system with housekeeping for daily operation issues & ensure of implementation.
• Set in co-operation with Training Department yearly development plan considering our needs and opportunities.
• Ensures training needs analysis of Front Office staff is carried out and training programmer are designed and implemented to meet needs
• Set a communication system with Finance for all cashier issues and ensure of smooth daily operation.
• Maintain knowledge of credit policies & procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out within the Front Office department
• Maintains effective communication with all other departments to ensure smooth service delivery and assures that all issues related to them are taken care of.
• Demonstrate awareness of all safety & security policies and procedures and ensure all procedures are conducted safely and within established guidelines.