CRM Associate
Rubaiyat
Total years of experience :11 years, 4 Months
Generated periodic reports to analyse customers behaviour, stores/brands performances, marketing campaigns performance, and prepare the monthly business review.
Segmented and targeted customers in the database for marketing campaigns.
Handled content creation for marketing communications and the setup of marketing campaign functions and rules (deals/vouchers).
Updated and troubleshooted issues with the loyalty mobile App.
Managed customers loyalty accounts and troubleshooted loyalty points allocation issues.
Processed customers refunds sent by the store to the head office.
Acquired new partnerships and processed their integration.
Employee Relations & Satisfaction, 3PL Payroll, Recruitment & on-boarding, handled Restaurant organizational charts, & Accommodation manager.
Supervised shifts, trained crew and junior manager, managed store's inventory, & oversaw restaurant & food safety protocols and troubleshooting.
Achieving shift targets set by Store Managers.
▪ Managing product quality, service standards, and premises cleanliness.
Trained new employees and coach existing employees.
▪ Worked as a team to achieve targets communicated by shift
Acted upon instructions given by crew trainers/shift-managers and focused on designated station.
courses: (UK – online),
British high school curriculum.