Ahmed Jebali

Arranging Handling and Permits
Obtain overflight/landing clearances, PPRs and slots, as well as set up ground handling, fuel, catering, hotel and transportation arrangements, whilst ensuring regulatory compliance is consistently maintained and take expeditious action to avoid any disruption to flights.
Handling multiple customer requests simultaneously and accurately, work well in dynamic situations; anticipate and mitigate problems.
Define and attend operator’s requirements by emails or Phone calls
Coordinate the flight and make sure that all services are accomplished
Solve issues that a flight might face and take necessary action
Operator’s satisfaction is a top priority
Responsible in achieving Company’s target by following the given procedures
Build customer database

Cashiering.
Greet and welcome the customer.
Define and attend their needs efficiently and politely.
Provide the customer with advice they are looking .
Accompany them to the cashier desk.
Maintain a high quality of service on the shop floor.
Responsible in achieving promoting sales and target sales in a given period of time set by the company goal.
Build customer database.
Provide the customer with advice they are looking .

Doing checkin/ boarding and arrival for customers
Loading and unloading baggage from the plane
Placing them in the conveyor belt of the baggage claim
Helping passengers with special needs
Help customers determine their departure/arrival times when customers arrive at the airport
Service agents also help in all aspects of luggage

Answer phones professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customers complaints
Provide customers with product and service information
Process orders, forms and applications

Receive payment by cash, cheques, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Calculate total payments received during a time period and reconcile this with total sales
Compute and record totals of transactions
Establish or identify prices of goods, services or admission
Greet customers entering establishments