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ahmed kamal ahmed  al basheer, Customer Service And Sales Officer

ahmed kamal ahmed al basheer

Customer Service And Sales Officer ·flydubai

United Arab Emirates

Bachelor's degree, statistics

Work experience

Total years of experience: 18 years, 11 months

Customer Service And Sales Officer

August 2016 - Present

flydubai

Dubai, United Arab Emirates

August 2016 - Present

Company industry:
Airlines
Job role:
Customer Service and Call Center

student service

December 2014 - April 2016

university of jazeera

Dubai, United Arab Emirates

December 2014 - April 2016

customer service in admission and registration department

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

dispatcher

April 2014 - December 2014

dubai taxi

Dubai, United Arab Emirates

April 2014 - December 2014

call center for sending taxi for every customer asked for it

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

sales help desk

August 2012 - December 2013

MTN sudan

Khartoum, Sudan

August 2012 - December 2013

call center but for point of sales only by help them to activate the sims and card and in every things needed

Company industry:
Telecommunications
Job role:
Sales

call center agent

August 2010 - August 2012

MTN sudan

Khartoum, Sudan

August 2010 - August 2012

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

customer service and administration support

February 2008 - May 2011

al amal medical center

Khartoum, Sudan

February 2008 - May 2011

administration support and customer service

Company industry:
Other Healthcare Services
Job role:
Administration

ticketing & sales officer

June 2006 - June 2007

sudan airways

Khartoum, Sudan

June 2006 - June 2007

help the passenger to get the tickets and make booking

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Al Nilin University

May 2009

May 2009

Bachelor's degree, statistics

Sudan

GPA (percentage): 57.63%

GPA (percentage): 57.63%

Al Nilin University

May 2004

May 2004

Diploma, statistics

Sudan

GPA (point): 3.60 out of 4

GPA (point): 3.60 out of 4

Skills

Help Desk Management
Expert
Help Desk Management
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
Admissions
Expert
Admissions
Expert
Statistics
Expert
Statistics
Expert
CALL CENTER
Expert
CALL CENTER
Expert
COM
Beginner
COM
Beginner
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CPU
Expert
CPU
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EMAIL
Expert
EMAIL
Expert
HELP DESK DE APOYO
Beginner
HELP DESK DE APOYO
Beginner
MICROSOFT ACCESS
Expert
MICROSOFT ACCESS
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
Help Desk Management
Expert
Help Desk Management
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
Admissions
Expert
Admissions
Expert
Statistics
Expert
Statistics
Expert

Languages

Arabic

Expert

English

Expert