Total Years of Experience: 16 Years, 3 Months
June 2012
To Present
Corporate Quality Assurance Senior Specialist
at Nissan Motor Egypt
Location :
Egypt - Cairo
Responsible for the Warranty, Product Information analysis, and Customers Complain Follow up & support. This function is acting as a link between the market and the manufacturing side by handling all Field Quality Improvement and Field Quality Assurance activities fo EGYPT, MOROCCO, TUNISIA, ALGERIA and SUDAN markets.
June 2010
To June 2012
National technical service advisor and warranty engineer
at alhamrani united company (auc) Nissan Sole Distributor
Location :
Saudi Arabia - Jeddah
1- Providing technical support and technical information to branches.
2- Studies technical information received from NMEF, prepare workshop.
3- Monitor Dealers/Branches technical concern resolution (cases closing and effectiveness).
4- Technical drawings (wiring diagrams, electronic service manuals and technical bulletins).
5- Critical customer complaints handling.
6- Diagnosing and technical problems handling.
7- Performing monthly technical problem analysis.
8- Performing technical reports for technical problems.
9- Performing the warranty pre-authorization request.
10- Performing factory goodwill consideration request.
11- Ensures technical bulletin and information updates are cascaded to support workshop.
12- Monitor Dealers/Branches implementation compliance/completion of Service Campaign issued.
13- Coordinate and check with Warranty Group for warranty claims data analysis.
14- Coordinate and provides copy with Warranty Group for Technical Bulletin and Service Campaign issued.
15- Follow-up test parts submission, recovery and evaluate result and submit technical reports.
16- Prepare and review top technical problems summary and Product Quality Report (Top 20 - 30 Technical Reports and Warranty Claims Data).
17- Establish and maintain cooperative relationship with NMEF.
18- Establish and maintain effective relationship with other department, Dealers and Branches.
19- Conduct Dealers/Branches periodic visit.
20- Participates in local and regional new model conformity test drive, report results and follows-up improvement of weak areas.
21- Conduct important period meetings with Dealers/Branches Technical Group.
22- Coordinate with vehicle assembly local and accessory suppliers (Tires, Wheels etc.).
2- Studies technical information received from NMEF, prepare workshop.
3- Monitor Dealers/Branches technical concern resolution (cases closing and effectiveness).
4- Technical drawings (wiring diagrams, electronic service manuals and technical bulletins).
5- Critical customer complaints handling.
6- Diagnosing and technical problems handling.
7- Performing monthly technical problem analysis.
8- Performing technical reports for technical problems.
9- Performing the warranty pre-authorization request.
10- Performing factory goodwill consideration request.
11- Ensures technical bulletin and information updates are cascaded to support workshop.
12- Monitor Dealers/Branches implementation compliance/completion of Service Campaign issued.
13- Coordinate and check with Warranty Group for warranty claims data analysis.
14- Coordinate and provides copy with Warranty Group for Technical Bulletin and Service Campaign issued.
15- Follow-up test parts submission, recovery and evaluate result and submit technical reports.
16- Prepare and review top technical problems summary and Product Quality Report (Top 20 - 30 Technical Reports and Warranty Claims Data).
17- Establish and maintain cooperative relationship with NMEF.
18- Establish and maintain effective relationship with other department, Dealers and Branches.
19- Conduct Dealers/Branches periodic visit.
20- Participates in local and regional new model conformity test drive, report results and follows-up improvement of weak areas.
21- Conduct important period meetings with Dealers/Branches Technical Group.
22- Coordinate with vehicle assembly local and accessory suppliers (Tires, Wheels etc.).
September 2008
To May 2010
Technical support and warranty engineer
at Modern motors T&D (NISSAN,SUZUKI and CHANA service agent)
Location :
Egypt - Cairo
1-Providing technical support and technical information to workshop.
2-Diagnosing and technical problems handling.
3-Technical drawings (wiring diagrams, electronic service manuals and technical bulletins).
4-Critical customer complaints handling.
5-Supervising for five branches for technical works.
6-Performing monthly technical problem analysis.
7-Performing technical reports for technical problems.
8-Performing factory good will consideration request.
9-Performing running campaign follow up.
10-Responsible for warranty cases of Suzuki and Chana brands.
11-Performing final warranty claims sheets.
12-Performing final warranty claims follow up sheet.
2-Diagnosing and technical problems handling.
3-Technical drawings (wiring diagrams, electronic service manuals and technical bulletins).
4-Critical customer complaints handling.
5-Supervising for five branches for technical works.
6-Performing monthly technical problem analysis.
7-Performing technical reports for technical problems.
8-Performing factory good will consideration request.
9-Performing running campaign follow up.
10-Responsible for warranty cases of Suzuki and Chana brands.
11-Performing final warranty claims sheets.
12-Performing final warranty claims follow up sheet.
December 2007
To September 2008
workshop engineer
at Modern motors T&D (NISSAN,SUZUKI and CHANA service agent)
Location :
Egypt - Cairo
1-Providing technical support for every technician.
2-Diagnosing and trouble shooting vehicles malfunction to confirm the repair quality.
3-Finalizing initial warranty claims form.
4-Finalizing repair orders to ensure quality of work done.
5-Supervising work shop loading process to ensure maximum productivity and technical efficiency.
6-Ensuring technicians record jobs done on time control.
7-Performing monthly technician performance evaluation.
8-Knowledgeable in car problems, warranties, services and general repairs.
2-Diagnosing and trouble shooting vehicles malfunction to confirm the repair quality.
3-Finalizing initial warranty claims form.
4-Finalizing repair orders to ensure quality of work done.
5-Supervising work shop loading process to ensure maximum productivity and technical efficiency.
6-Ensuring technicians record jobs done on time control.
7-Performing monthly technician performance evaluation.
8-Knowledgeable in car problems, warranties, services and general repairs.
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