Customer Support Specialist/Blend Tasks
Matjar Ecommerce
Total years of experience :3 years, 6 Months
Handled customer inquiries via email and phone, providing timely and accurate assistance. Scheduled meetings, issued refunds, and handled escalations to ensure customer satisfaction. Provided marketing advice based on training and expertise.
Managed day-to-day shipping and tracking tasks as a logistics operations specialist. Promoted to the returns team, where I excelled in coordinating warehouse activities and reviewing contract plans and processing reports. Contacted airports, warehouses, and shipping companies to create AWD and tracking numbers.
I started as a frontline agent and quickly earned promotions to delegate team leader and Subject Matter Expert (SME). Demonstrated adaptability and problem-solving skills in handling customer inquiries and leading teams efectively.
I started working as a technical support agent for Etisalat UAE English account and after 6 months I got promoted to Tier 2 Prestige customer support agent.