customer service supervisior
carrefour
Total years of experience :3 years, 7 Months
coordinating the entire activity of the aftersales support (service&supporting area) department and an active involvement in the process that determine each member of the team to better understand the values of the company .
responsible for coordinate with 4 people of after sale staff
presenting proposed solution to customer and understanding any needed technical changes and advising for the proper exchange or refund for their items
keeping contact with customer to ensure that the delivery and installing deadline are met