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Ahmed Hassan, Airport Services Manager (Station Manager)

Ahmed Hassan

Airport Services Manager (Station Manager)

International Aviation Business

Location
Egypt
Education
Master's degree, Airlines Crises Management
Experience
14 years, 11 Months

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Work Experience

Total years of experience :14 years, 11 Months

Airport Services Manager (Station Manager) at International Aviation Business
  • Egypt - Sohag
  • June 2019 to October 2019

Main Responsibilities:


• Oversee and manage all ground handling activities at landside (passenger handling) and airside (aircraft handling) to ensure that service level agreements achieved correctly.
• Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards.
• Ensure that all passengers’ services and all aircrafts handling activities conform to safety and security regulations and according to company procedures.
• Conduct detailed investigation of airlines passengers’ complaint; suggest and implement recommendations and solutions to ensure that corrective actions and measures are implemented.
• Develop a growth strategy and practices focused both on financial gain and customers’ satisfaction.
• Prepare annual budget for the station identifying all required and applicable cost related activities.
• Reviews operational readiness by identifying contingency for all areas of airports operations.
• Build long-term relationships with authorities, stakeholders, new and existing customers.

Airport Operations and Sales Manager at National Aviation Services (NAS Kuwait)
  • Egypt - Hurghada
  • March 2017 to March 2019
Airport Services Manager at Z-Aviation Services
  • Egypt - Luxor
  • November 2010 to February 2017

- Check-in Services (Amadeus Altéa DCS, CODECO DCS & Maestro DCS).
- Passengers, VIP, Ambassadors, Royal Families Handling.
- Ramp Handling (Aircraft Turnaround Coordination, Load Control and Airside Safety & Security).
- Aircraft Engine Start Up and Push Back Assistance.
- Ground Operations Skills (OPS Correspondence, Flights OPS).
- Lost Baggage Skills (Manual Tracing & World Tracer System).
- Team Leadership. (Station Management).
- DGR Knowledge (According to IATA DGR Manual).
- Quality Control Management (Stations Audit).
- Travel Document/Visa examination (Schengen regulative).
- Instructor for Aviation Courses.

Airport Services Duty Manager at Z-Aviation Services
  • Egypt - Luxor
  • June 2008 to October 2010

- Check-in Services (CODECO DCS & Maestro DCS).
- Passengers, VIP, Ambassadors, Royal Families Handling.
- Ramp Handling (Aircraft Turnaround Coordination, Load Control and Airside Safety & Security).
- Aircraft Engine Start Up and Push Back Assistance.
- Ground Operations Skills (OPS Correspondence, Flights OPS).
- Lost Baggage Skills (Manual Tracing & World Tracer System).
- Team Leadership. (Station Management).
- DGR Knowledge (According to IATA DGR Manual).

Airport Services Supervisor at Top Aviation
  • Egypt - Luxor
  • May 2005 to May 2008

- Check-in Services (CODECO DCS & Maestro DCS).
- Passengers, VIP, Ambassadors, Royal Families Handling.
- Ramp Handling (Aircraft Turnaround Coordination, Load Control and Airside Safety & Security).
- Aircraft Engine Start Up and Push Back Assistance.
- Ground Operations Skills (OPS Correspondence, Flights OPS).
- Lost Baggage Skills (Manual Tracing & World Tracer System).
- DGR Knowledge (According to IATA DGR Manual).

Airport Services Agent at Link Aero Trading Agency
  • Egypt - Luxor
  • October 2004 to April 2005

- Check-in Services (CODECO DCS & Maestro DCS).
- Passengers Handling.
- Ramp Handling (Aircraft Turnaround Coordination, Load Control and Airside Safety & Security).
- Aircraft Engine Start Up and Push Back Assistance.
- Ground Operations Skills (OPS Correspondence, Flights OPS).
- Lost Baggage Skills (Manual Tracing & World Tracer System).
- DGR Knowledge (According to IATA DGR Manual).

Education

Master's degree, Airlines Crises Management
  • at Faulty of Tourism & Hotels, El-Fayoum University
  • June 2013

Master of Science in Aviation Studies ( Airlines Crises Management)

Bachelor's degree, Tourism / Aviation Studies
  • at Faulty of Tourism & Hotels, El-Minia University
  • May 2004

Bachelor in Tourism / Aviation Studies

Specialties & Skills

Customer Service
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Airlines
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Leadership
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Management
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Aviation
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Organized & Dynamic
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Ability to Manage Multicultural Teams
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Attention to Details
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Negotiation and Persuading
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Customer Service
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Ability to Work under Pressure and Stress
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Excellence in Learning Abilities
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Leadership
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Handling Angry Customers & Unruly Passengers
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Quality Control
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Ability to Train Staff
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Friendly & Tolerant
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Thinking outside the Box
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Ability to Train Staff
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Languages

Arabic
Expert
English
Expert
French
Expert

Memberships

Luxor Rowing Club
  • Member
  • June 2014

Training and Certifications

Aircraft Load Control (A320-A3210) (Training)
Training Institute:
Air Arabia Egypt
Date Attended:
July 2019
Aircraft Handling and Ramp Safety (Training)
Training Institute:
Air Arabia Egypt
Date Attended:
July 2019
Aircraft Handling and Ramp Safety (Training)
Training Institute:
Air Arabia Egypt
Date Attended:
July 2019
Safety Management System (SMS) (Training)
Training Institute:
International Aviation Business (IAB)
Date Attended:
September 2019
Passengers and Baggage Handling (Training)
Training Institute:
Air Arabia Egypt
Date Attended:
July 2019
Weight and Balance info on CODECO System / KLM DCS (Training)
Training Institute:
Tui Fly
Duration:
20 hours
Dangerous Goods Regulations (Training)
Training Institute:
Scandinavian Airlines
Duration:
15 hours
Scandinavian Airlines Load Master Top Up Course (Training)
Training Institute:
Scandinavian Airlines
Duration:
35 hours
Basic Life Support & First Aid including Assistance for Passengers with Reduced Mobility (PRM) (Training)
Training Institute:
Egyptian Red Crescent
Duration:
35 hours
Aircraft Departure and Contamination (Training)
Training Institute:
Scandinavian Airlines
Duration:
10 hours
Ground Handling Guidelines, Ramp Safety Awareness and Operations (Training)
Training Institute:
Z-Aviation Services (ZAS)
Duration:
35 hours
Aviation Security Awareness (Training)
Training Institute:
Scandinavian Airlines
Duration:
15 hours
Test of English as a Foreign Language (TOEFL) (Certificate)
Aircraft Engine Stat Up and Bush Back Assistance (Training)
Training Institute:
Scandinavian Airlines
Duration:
10 hours
Ramp Handling Assessment (Training)
Training Institute:
Egyptian Aviation Copmany
Duration:
35 hours
Amadeus Altéa DCS (Customer & Flight Management) (Training)
Training Institute:
Egyptian Aviation Copmany
Duration:
70 hours
Passengers Handling & Customer Services (Training)
Training Institute:
Z-Aviation Services (ZAS)
Duration:
35 hours
International Computer Driving License (ICDL) (Certificate)
Document Examination & Schengen Regulative (Training)
Training Institute:
Austrian Embassy.
Duration:
21 hours
Aircraft Engine Start up Communication (Training)
Training Institute:
Scandinavian Airlines
Duration:
10 hours
Airside Safety Procedures According to AHG (Training)
Training Institute:
Scandinavian Airlines
Duration:
10 hours

Hobbies

  • Reading & Research
  • Quality Assurance
  • Performance benchmarking
  • Learning