Airport Services Manager (Station Manager)
International Aviation Business
مجموع سنوات الخبرة :14 years, 11 أشهر
Main Responsibilities:
• Oversee and manage all ground handling activities at landside (passenger handling) and airside (aircraft handling) to ensure that service level agreements achieved correctly.
• Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards.
• Ensure that all passengers’ services and all aircrafts handling activities conform to safety and security regulations and according to company procedures.
• Conduct detailed investigation of airlines passengers’ complaint; suggest and implement recommendations and solutions to ensure that corrective actions and measures are implemented.
• Develop a growth strategy and practices focused both on financial gain and customers’ satisfaction.
• Prepare annual budget for the station identifying all required and applicable cost related activities.
• Reviews operational readiness by identifying contingency for all areas of airports operations.
• Build long-term relationships with authorities, stakeholders, new and existing customers.
- Check-in Services (Amadeus Altéa DCS, CODECO DCS & Maestro DCS).
- Passengers, VIP, Ambassadors, Royal Families Handling.
- Ramp Handling (Aircraft Turnaround Coordination, Load Control and Airside Safety & Security).
- Aircraft Engine Start Up and Push Back Assistance.
- Ground Operations Skills (OPS Correspondence, Flights OPS).
- Lost Baggage Skills (Manual Tracing & World Tracer System).
- Team Leadership. (Station Management).
- DGR Knowledge (According to IATA DGR Manual).
- Quality Control Management (Stations Audit).
- Travel Document/Visa examination (Schengen regulative).
- Instructor for Aviation Courses.
- Check-in Services (CODECO DCS & Maestro DCS).
- Passengers, VIP, Ambassadors, Royal Families Handling.
- Ramp Handling (Aircraft Turnaround Coordination, Load Control and Airside Safety & Security).
- Aircraft Engine Start Up and Push Back Assistance.
- Ground Operations Skills (OPS Correspondence, Flights OPS).
- Lost Baggage Skills (Manual Tracing & World Tracer System).
- Team Leadership. (Station Management).
- DGR Knowledge (According to IATA DGR Manual).
- Check-in Services (CODECO DCS & Maestro DCS).
- Passengers, VIP, Ambassadors, Royal Families Handling.
- Ramp Handling (Aircraft Turnaround Coordination, Load Control and Airside Safety & Security).
- Aircraft Engine Start Up and Push Back Assistance.
- Ground Operations Skills (OPS Correspondence, Flights OPS).
- Lost Baggage Skills (Manual Tracing & World Tracer System).
- DGR Knowledge (According to IATA DGR Manual).
- Check-in Services (CODECO DCS & Maestro DCS).
- Passengers Handling.
- Ramp Handling (Aircraft Turnaround Coordination, Load Control and Airside Safety & Security).
- Aircraft Engine Start Up and Push Back Assistance.
- Ground Operations Skills (OPS Correspondence, Flights OPS).
- Lost Baggage Skills (Manual Tracing & World Tracer System).
- DGR Knowledge (According to IATA DGR Manual).
Master of Science in Aviation Studies ( Airlines Crises Management)
Bachelor in Tourism / Aviation Studies