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Ahmed Mahmoud, IT Supervisor

Ahmed Mahmoud

IT Supervisor·Bayan Realty Co

Saudi Arabia

Bachelor's degree, Computer

Work experience

Total years of experience: 20 years, 9 months

IT Supervisor

December 2009 - Present

Bayan Realty Co

Khobar, Saudi Arabia

December 2009 - Present

Support LANs, WANs, network segments, Internet, and intranet systems.•
Maintain system efficiency.•
Ensure design of system allows all components to work properly together.•
Troubleshoot problems reported by users.•
Make recommendations for future upgrades.•
Maintain network and system security.•
Analyze and isolate issues.•
Monitor networks to ensure security and availability to specific users.•
Evaluate and modify system's performance.•
Maintain integrity of the network, server deployment, and security.•
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical
considerations.

Design and deploy networks.•
Perform network address assignment.•

Company industry:
Real Estate
Job role:
Information Technology

Pre Sales Network Engineer

June 2008 - November 2009

ICCSolution

Jeddah, Saudi Arabia

June 2008 - November 2009

Meet with managers to discuss system requirements, specifications, costs and timelines.•
Develop and implement policies and procedures for computer systems & users. •
Assisting co-workers with everyday IT needs.•
Setting up new users and management of security, passwords and backup.•

Company industry:
Telecommunications
Job role:
Information Technology

Labtop Technical Support

November 2007 - May 2008

Icc Group

Jeddah, Saudi Arabia

November 2007 - May 2008

Installing software or hardware .•
Maintaining and repairing equipment .•
Troubleshooting different computer issues .•
Determining and installing appropriate security measures .•
Receive & carry in laptop " ASUS " under warranty form end user and reported to service center . •
Providing technical support on-site or via phone or email .•

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Network Technician

May 2005 - June 2007

Ummr Information Technology ( UIT )

Jeddah, Saudi Arabia

May 2005 - June 2007

Design and install well-functioning computer networks, LAN / WLAN connections and cabling.•
Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.•
Inspect LAN / WLAN infrastructure and fix minor or major problems/bugs.•
Test and configure software and maintain and repair hardware and peripheral devices.•
Evaluate network performance and find ways of improvement.•
Organize and schedule upgrades and maintenance without deterring others from completing their own work.•
Do regular data backups to protect the organization’s information.•
ProjectsProjects

Company industry:
IT Services
Job role:
Information Technology

Education

The Higher Institute of Computer , King Mariout

May 2002

May 2002

Bachelor's degree, Computer

Egypt

GPA (percentage): 73%

GPA (percentage): 73%

The Accumulated Records of the four academic years , and a general evaluation Good
View attachment

Skills

Office Work
Expert
Office Work
Expert
Firewalls
Expert
Firewalls
Expert
Hardware
Expert
Hardware
Expert
Servers
Expert
Servers
Expert
Network Administration
Expert
Network Administration
Expert
COACHING
Expert
COACHING
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
LAN
Expert
LAN
Expert
MONITORS
Expert
MONITORS
Expert
NETWORKING
Expert
NETWORKING
Expert
SALES
Expert
SALES
Expert
TECHNICAL SALES
Expert
TECHNICAL SALES
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
UPGRADES
Expert
UPGRADES
Expert
WAN
Expert
WAN
Expert
social Media
Intermediate
social Media
Intermediate
cloud
Intermediate
cloud
Intermediate
Office Work
Expert
Office Work
Expert
Firewalls
Expert
Firewalls
Expert
Hardware
Expert
Hardware
Expert
Servers
Expert
Servers
Expert
Network Administration
Expert
Network Administration
Expert

Languages

English
Expert

Training and Certifications

Training
Google Cloud Product Fundamentals
Pluralsight
Sep 2020
Bussiness Transformation With Google Cloud
Pluralsight
Sep 2020
Microsoft Teams ( 2019 )
Pluralsight
Aug 2020
ITIL 4 Foundation: Service Value System
Pluralsight
Aug 2020
ITIL 4 Foundation: Core Concepts
Pluralsight
Aug 2020
Managing IT Services With ITIL
Pluralsight
Aug 2020
Effective Email Communication
Pluralsight
Aug 2020
SEO Fundamentals
Pluralsight
Aug 2020
Google Analytics For Creative Professionals
Pluralsight
Aug 2020
Architecting For Security on AWS
Pluralsight
May 2020
Architecting For Reliability on AWS
Pluralsight
Apr 2020