Senior Commercial Visa Services Coordinator (B2B) - Networking & Planning Department
Dnata (top 10 air services provider in the world)– Emirates Group.
Total years of experience :21 years, 0 Months
• Leading a team of 3 - up to 7 in occasions - to manage the inbound visa operations for 4 International corporate clients based on UAE laws, SLA’s and internal policies. (In 2013-14: Sales: $520000. Transactions: +11000)
• Prevent financial penalties ($1 Million saving between 2010-14) by decrease the overstay cases by 64% through the coordination with Immigration authority, Dubai airports and Dubai Police.
• Controlled resources consumption to ensure meeting current & future business needs. Performance reports reflected to the management along with recommendations.
• Provide after sales services to the whole clients base. Activity reports are raised to the Immigration Authority -Dubai.
• Framed the operational concept for new service channel with the IT department (2 years project). Increase SME’s prospects base to be given to the concerned party to approach.
• Coaching & training for new comers & outlets (Bahrain - Abu Dhabi). Act as Operations officer (Supervisor) in his absence.
** Recognition: NAJM (Star employee) Appreciation from Emirates® group for the excellent customer service presented to Costa® Cruises (Rank: 5th best cruises line in the world).
Reference: Ahmed Hassan - dnata® Visa services operations Manager - 00971 50 6561800
• Displayed logic and clarity in persuading prospects in group presentations. Resolve customer complaints along the funding cycle. Register all customer concerns to be communicated with team and other departments.
• Increase conversion rate by 7% through execute my idea of allocating the funding units in housing/commercial promising projects areas at the peak times.(e.g. weekends, holidays)
• Establish network of potential prospects and real estate developers through exhibitions & marketing campaigns.
•Leading …
- Team of 3 to handle the funding operations of the first Governmental housing project under the mortgage system. Activity reports reflected to the commercial manager in weekly basis.
- Team of 5 - from different departments - to conduct quality check and prepare the transactions to be re-financed in the secondary market.
• Reflect the received training - in Arabic - to the team, colleagues from other departments and new comers.
Reference: Ahmed Maher Galal - Deputy section Manager - Al Oula - 0020105 077330
Provide legal research in litigation, arbitration and regulatory areas.Conduct trials & hearing and other administrative tasks in courts & police stations to update the clients & senior legal team. Approach the clients after finishing the case to offer consultancy or parallel services.
Skills: Questioning, searching skills, self-starter, implement the best findings to provide consultative selling to win client’s trust or to win new prospects.
Reference: Ph.D. Mahmoud El Sakka - Legal Principal in El Sakka legal Co. - 0020100123 0101