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Ahmed Masarwah, Production coordinator

Ahmed Masarwah

Production coordinator·Imagenation Abu-Dhabi

United Arab Emirates

Bachelor's degree, Business administration - concentration of management and marketing

Work experience

Total years of experience: 3 years, 1 months

Production coordinator

January 2011 - April 2011

Imagenation Abu-Dhabi

Abu Dhabi, United Arab Emirates

January 2011 - April 2011

o Handling airlines ticketing for the international crew.
o Locations management and organizing coordinator.
o Supply needs of locations and set
o Translating English scripts
o Arabic script supervising
o One liner, maps, day out of days, call sheets in charge.

Company industry:
Media Production
Job role:
Administration

customer service representative

July 2009 - January 2011

National Bonds Corporation

Dubai, United Arab Emirates

July 2009 - January 2011

o Attending outbound calls
o Solve escalated issues regarding customers account requests
o VIP customers service support (Retention, marketing and sales)
o Change of address in charge

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Property consultant

January 2008 - April 2008

Practical real estate

Dubai, United Arab Emirates

January 2008 - April 2008

o Marketing and sales
o Following advertisement and marketing progress.
o Manage and prepare marketing plans according the local market.

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Partner Account Manager

May 2007 - August 2007

Microsoft

Dubai, United Arab Emirates

May 2007 - August 2007

o Marketing & Sales
o Coordinating and following on sales records.
o Following advertisement and marketing progress
o Manage and prepare marketing plans according the local market.

Company industry:
IT Services
Job role:
Marketing and PR

Customer service department

January 2007 - April 2007

First Gulf Bank

Ajman, United Arab Emirates

January 2007 - April 2007

o Opening new accounts
o Attending customer, filing application of account opening
o Receiving cheques
o Administrative work
o Responsible for all procedures for new funds
o Responsible for public relations

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer service department

October 2006 - December 2006

Dubai Islamic Bank

Sharjah, United Arab Emirates

October 2006 - December 2006

o Opening new accounts
o Attending customer, filing application of account opening, credit card and loans.
o Receiving cheques
o Encoding and reading cheques
o Administrative work

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Lebanese University

September 2006

September 2006

Bachelor's degree, Business administration - concentration of management and marketing

Lebanon

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

Skills

Administration
Expert
Administration
Expert
Production
Expert
Production
Expert
Outbound
Expert
Outbound
Expert
Retention
Expert
Retention
Expert
Receiving
Expert
Receiving
Expert
advertising and marketing progress
Expert
advertising and marketing progress
Expert
prepare marketing plans according to local market
Expert
prepare marketing plans according to local market
Expert
, team worker, work well under pressure, great communication skills with clients
Expert
, team worker, work well under pressure, great communication skills with clients
Expert
interpersonal skills, hard worker with multi tasks
Expert
interpersonal skills, hard worker with multi tasks
Expert
computer skills
Expert
computer skills
Expert
Administration
Expert
Administration
Expert
Production
Expert
Production
Expert
Outbound
Expert
Outbound
Expert
Retention
Expert
Retention
Expert
Receiving
Expert
Receiving
Expert

Languages

Arabic
Expert
English
Expert