Ahmed Medhat

• Attracts potential customers by answering product, service and sales enquiries.
• Opening customer accounts and maintain customer records by updating account
information.
• Achieving sales targets.
• Resolves product or service problems by clarifying the customers complaint and
explaining the best solution to solve the problem.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer
information and analyzing customer needs.

• Sells products by establishing contact and developing relationships with customers.
• Achieve sales targets and strategies and help the sales team.
• Maintains relationships with clients by providing support, information, recommending
solutions.

Sales & service Officer from June 2013 to April 2014
 Opening new account and maintain current clients accounts.
 Receive and respond to customer’s services by establishing and enforcing organization standards.
 Provide information to the customer and solve their problems throw selling all banking products.

➢ Sales & Service Officer (From September 2010 till now)

❖ Banking Services:
• Manage & control daily activities.
• Providing help to customers, offering clear advice and solutions wherever possible using banking products or services.
• Following up and implementation of banking requests for customers.
• Handling procedures for opening accounts for the customers.
• Investigating and solving customers problems and ensure customer satisfaction.
❖ Achieving Targets:
• Meeting sales targets set by managers and contributing to team targets.
• Responsible to sale personal, home finance, SME and credit cards.
• Listening to customer requirements understanding customers specific business needs then applying product knowledge to meet those needs.
• Communicating with the customers by visits, call, e-mails and face to face to represent banking products and services.
• Representing the Bank at international exhibitions and events.
❖ Filing and Reporting:
• Preparing monthly sales analyses report.
• Filing Customers data.

➢ Administration Deputy Manager (From October 2009 to July 2010)

Responsibility of the daily Commitments for the company and follow up with the employees documentations.

❖ Handling the Custody of Documents:
• Be responsible for the reception and handover of employee labor cards, passports and other related documents.
• Filling employees Documents and upload on system for residency renewals, etc.
• Check renewals every month.
• Follow up with the medical tests.

❖ Filing and Reporting:
• Update and filing employ data such as: passports, labor cards, residencies etc.
• Update and filing of passport copies, labor card and other documents.
• Update and filing Construction files

Jan. 2007 - Sep. 2009 KNOWLEDGE Cairo, Egypt


KNOWLEDGE is a leading company in the field of (Training and Consultation) at KNOWLEDGE we look forward to play a part in driving change that delivers sustainable success in organizations.

➢ Customer Service Team leader & Corporate Coordinator (From May 2008 to September 2009)

To manage a team of Customer Services Advisers delivering first class, professional customer service to the public and a high quality front line service to the Council and its partners.

• Following up customer service team.
• Preparing the plan of the reservation every semester.
• Coordinate corporate reservations.
• Supervising the indoor Workshops.
• Corporate data analysis.

➢ Operation Specialist (From January 2007 to May 2008)

• Coordination with the instructors.
• Preparing the scientific Material with the instructors.
• Supervising the lectures & the indoor Workshops.
• Supervising the outdoor Workshops.
• Check & Approve the Results.

Oct.2006- Jan.2007 Support to Association Agreement Program (SAAP) Cairo, Egypt


➢ Economic researcher

• Researching on the internet.
• Organization the outdoor Workshops.
• Other management work.

Skills
Computer
• ICDL (Internet, word, excel, power point & access)
• Accounting application Diploma on computer.