Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Ahmed Ali, service manager

Ahmed Ali

service manager·National motors

Egypt

Bachelor's degree, Mechanical power engineering

Work experience

Total years of experience: 14 years, 10 months

service manager

May 2025 - Present

National motors

Alexandria, Egypt

May 2025 - Present

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Maintenance, Repair, and Technician

Service advisor

January 2022 - February 2025

Ali and sons (Porsche)

Abu Dhabi, United Arab Emirates

January 2022 - February 2025

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Customer Service and Call Center

Senior service advisor

January 2018 - December 2021

Nour El-Din Elsherif (Skoda-Seat) Egypt

Alexandria, Egypt

I found this job using Bayt.com

January 2018 - December 2021

• Acting reception manager
• Ensure that the duties are carried out in accordance with the relevant Service procedures and in
in a timely manner.
• Continuously strive to delight customers and work towards achieving the highest degree of
customer satisfaction and are “Completely Satisfied”
• Proactively seek and secure repeat business, referral and other available methods.
• Ensure that records with customer information to ensure that the CRM database is fully and
accurately maintained.
• Respond promptly to all Service customer enquiries, communications and requests.
• Respond to emails and web lead within the prescribed timelines
• Deal satisfactorily with all customer queries within one working day of any query being raised,
referring it to Service Management as necessary.
• Ensure that all paperwork and other communications to customers are clearly explained.
• Authority to instruct administration staff in the processing of documentation and paperwork, in
accordance with the policies and procedures.
• Authority to instruct and supervise staff and customers in situations of emergency or danger.
• Ensure that operational information is communicated clearly to all other appropriate
departmental staff in accordance with the relevant procedure.
• Keep updated on competitors’ products and keep updated on public perceptions of the industry,
the dealership and its products.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Senior service advisor

November 2014 - June 2017

Alghandi auto (GMC & Chevrolet) UAE

Dubai, United Arab Emirates

November 2014 - June 2017

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service advisor

February 2013 - July 2014

EATC (VW&Audi) Egypt

Alexandria, Egypt

I found this job using Bayt.com

February 2013 - July 2014

• Greeting customers, listening to requests, scheduling appointments, estimating costs, verifying
insurance, conducting inspections, and test driving cars (if needed).
• Determine The customers vehicles issues and problems, determining the repair timeline and cost,
and working with workshop to convey the customers' concerns with accurate repair descriptions.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle
drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings.
• Writing service orders and descriptions of problems and repairs and Translating customers’ repair
problems into standard repair terminology
• Handling customer complaints
• Calling customers to advise them about additional repairs or car pick-up times
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their
payments.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Workshop team leader

September 2011 - February 2013

EATC(VW&Audi)

Alexandria, Egypt

September 2011 - February 2013

• Supervise the servicing and/or repair of customer’s vehicles within the trade discipline(s) assigned. • Report on performance of assigned team, individuals, facilities, equipment, tools and systems to Workshop Supervisor “Write weekly figures and reports” • Report, record and return any incorrect or defective parts to Parts Group’s Stores and external suppliers (nonconforming product - disposition of) • Advise Service Garage Manager of Warranty Work encountered, advise Job Controller and Receptionist of additional work encountered • Follow the warranty instruction supplied by warranty manager. • Inspect work returned from Quality Controller, investigate causes and consult with worker to ensure curative actions, carry out on the job or specialist training, check equipment, tools or processes as necessary (corrective and preventive action) and record actions taken on Job Card • Advise customers about necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test. • Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and advised to the Reception Supervisor (corrective and preventive action). • Perform quality check inspection (If needed)
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Maintenance Engineer

October 2010 - September 2011

Blue sky transport

Egypt

October 2010 - September 2011

• Designing maintenance strategies, procedures and methods.
• Carrying out routine schedule maintenance work and responding to vehicle faults.
• Diagnosing breakdown problems
• Carrying out quality inspections on jobs.
• Controlling maintenance tools, stores and equipment.
• Monitoring and controlling maintenance cost
Company industry:
Motor Vehicle Passenger Transport
Job role:
Maintenance, Repair, and Technician

Education

Alexandria University

January 2010

January 2010

Bachelor's degree, Mechanical power engineering

Egypt

GPA (percentage): 63%

GPA (percentage): 63%

Mechanical power engineering

Skills

Customer Service
Expert
Customer Service
Expert
Service
Expert
Service
Expert
Customer Relations
Expert
Customer Relations
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Automotive Engineering
Expert
Automotive Engineering
Expert
ENGINES
Expert
ENGINES
Expert
Drive license
Expert
Drive license
Expert
ICDL
Expert
ICDL
Expert
Marketing
Expert
Marketing
Expert
Leadership
Expert
Leadership
Expert
Sales
Expert
Sales
Expert
CRM
Expert
CRM
Expert
MAINTENANCE
Expert
MAINTENANCE
Expert
Customer Service
Expert
Customer Service
Expert
Service
Expert
Service
Expert
Customer Relations
Expert
Customer Relations
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Automotive Engineering
Expert
Automotive Engineering
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
black belt lean six sigma
business development basics and essentials
lean six sigma
Gold Level Certification Service Advisor Area
Certificate in Fundamentals of Health And Safety In The Workplace
Certificate NSDC Course: Auto Service Technician
Introduction to Marketing ,Sales and Time Management
Diploma in Customer Service
Diploma in Project Management
Diploma in Business Management & Entrepreneurship
Diploma in Risk Management
Certificate in Business Communication - Developing Effective Business Presentation Skills
Diploma in E-BUSINESS
Jun 2018
Training
Technical Product Awareness for Parts & Service
Gm middle east
Technical for Service Consultant
Gm middle east
May 2015
How to Build Customer Enthusiasm
Gm middle east
Mar 2015
Introduction to Customer Management
Gm middle east
Feb 2015
Active Consultative Service
Gm middle east
Feb 2015

Hobbies and interests

Reading .automotive. swimming